Metrix's comprehensive service management software will allow you to accelerate service delivery, increase first-call resolutions, optimize route schedules and grow contract revenue. In short, Metrix enables your company to provide world-class customer service, increasing overall company profitability.
- Metrix Service Software helps you manage complex field service operations, reducing costs.
- Metrix Mobile Field Service software enables real-time interaction with the field, improving productivity.
- Metrix Advanced Scheduling optimizes routes based on many variables, increasing calls per day while decreasing fuel and other operating costs.
The Metrix solution encompasses the following business processes: call center, field service automation, dispatch, contract lifecycle, warranty and asset management, and reverse logistics. A 100% SOA application ensures easy integration with all of your back office systems.
Metrix customers have increased service revenues by up to 20%.