Ryder Updates Field Staff with Send Word Now
11/20/2007
Ryder System has selected the Send Word Now
Best Field Service
11/1/2007
Big-box electronics giant Best Buy has a massive U.S. retail presence, and it teamed with Geek Squad in 2002 to extend on-site customer service to consumers and business users.
Study Shows that Mobile Field Service Solutions Lead to Higher Profits
10/29/2007
Aberdeen Study Reveals Best-in-Class Companies Post Significant Gains in Service Profitability, Contract Compliance and First Call Fix Rates
The Answer is Blowin' in the Wind
10/18/2007
Before a wind farm can be established, extensive research must be conducted to ensure that enough power will be generated to justify developing the property.
Microsoft, Palm and MobileDataforce Campaign Aimed at Field Services Industry
10/9/2007
Campaign is Designed to Educate Field Services Companies on How to Mobilize Work Orders and Other Mobile Business Processes
Dexterra's Mobile Command Center is End-to-End Solution for Field Service Industry
9/28/2007
New Mobile Command Center 2.0 offers field workers a better way of working by re-defining the last mile of the service delivery process
Accidental Disclosure
9/25/2007
Everyone makes mistakes, but the nature of the mobile enterprise means employees have more chances to make simple mistakes that come with major consequences.
Integrating People, Information, and Resources to Empower Field Services Organizations
9/22/2007
Paper identifies the functionality necessary to tackle today's field service challenges and help empower employees with real-time information and streamlined processes.
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myServiceForce.com Taps SMobile Systems to Provide Security for Field Service Software
8/2/2007
myServiceForce.com has added mobile security software from SMobile Systems to its suite of customer service solutions for the field service industry.
IKON Selects Agentek Field Service Solution
8/2/2007
IKON Office Solutions has rolled out a mobile field force automation solution from Agentek to its field service technicians in North America. Agentek's Agent Field Service is designed to enable customers to meet fixed and unplanned service commitments, sy
Turning Post-Sale Service into Profits
8/1/2007
It was never easy to find a part at Juniper Networks.
Changing Channels
7/1/2007
Time Warner Cable boosts productivity with paperless workforce management system.
From Windshield Time to Wrench Time
4/24/2007
Field service organizations that still manage technicians the old-fashioned way are missing out on the competitive advantages of automated, optimized scheduling and dispatch solutions.
Device Redux
4/10/2007
Second-generation deployments combine lessons learned the first time with a whole new set of considerations.
The Value of VARs
4/10/2007
Rather than forge direct vendors relationships, many businesses are turning to VARs for their cost savings and more customized packaged solutions.
The Business Case for Rugged
4/10/2007
The falling costs of consumer-grade devices makes them a tempting entree to mobility. But can their ROI stand up to rugged in the long term?
The Service Differential
4/10/2007
Electrolux's greatest assets are no longer reliant on cords
Lucky Number Seven
10/1/2006
Today, Fujitsu's newest mobile products offer seven unique security features, each stemming from needs the company saw in its primary vertical customer areas: insurance, healthcare and the financial sector.
Nice Guys Finish First
9/1/2006
With little left to differentiate their products, mobile computing vendors should be vying for customers' attention the old-fashioned way: By offering service with a smile.
Beyond Brawn
7/1/2006
The military, the International Electrotechnical Commission (IEC) and the National Electrical Manufacturers Association (NEMA) have thoughtfully done a good deal of the initial legwork for you, dropping devices, sloshing them in mud puddles, freezing and heating them, and then assigning letter and number designations indicating the amounts of wind, water, heat, cold, dust and general abuse each device can stand.
Optimize Field Service
5/25/2006
Looking to improve the performance and productivity of your technicians in the field?
DT Research Unveils New Retail-Friendly Tablet

The WebDT 372 tablet offers options for fully integrated encrypted PIN pad and magnetic stripe reader (MSR) for secure payment transactions lending to PCI compliance.
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Mobility as Revenue Driver
9/25/2014 11:00:00 AM (EST)
Moderator:
Lori Castle, Editor-in-Chief, Mobile Enterprise
Panelists:
Aly Pinder, Senior Research Analyst, Aberdeen Group
Kyle Alger, Enterprise Architect, Mobility, Assa Abloy
Steve O'Brien, Marketing, Antenna Software

Behind the Front Door of the Enterprise App Store
9/12/2014 1:00:00 PM (EST)
Moderator:
Lori Castle, Editor-in-Chief, Mobile Enterprise
Panelists:
Maribel Lopez, Founder and Principal Analyst, Lopez Research
Abhijeet Solanki, Sr. Architect, NetApp
Stephen Skidmore, Director of Product Marketing, Apperian

Are You Making The Most Of Your field service Calls? Are You Making The Most Of Your field service Calls?
8/1/2014
Field service professionals are often the primary source of customer contact post sale and can play a pivotal role in making or breaking  loyalty. Empowered with the right mobile solution, companies can decrease costs, increase service revenue and enhance customer satisfaction and loyalty almost instantly. Read this white paper to learn how.
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Where Should Your Mobile Enterprise Be In 5 Years Where Should Your Mobile Enterprise Be In 5 Years
7/7/2014
When envisioning your mobile enterprise in five years, what does it look like and can you get there? This paper shows you how to think about and apply mobility in a new way—one that is ready for the future and results in  a fully connected business as the way to have a real-time, complete and seamless view of everything.
Download Now