Integrating People, Information, and Resources to Empower Field Services Organizations
Paper identifies the functionality necessary to tackle today's field service challenges and help empower employees with real-time information and streamlined processes.
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IKON Selects Agentek Field Service Solution
IKON Office Solutions has rolled out a mobile field force automation solution from Agentek to its field service technicians in North America. Agentek's Agent Field Service is designed to enable customers to meet fixed and unplanned service commitments, sy Taps SMobile Systems to Provide Security for Field Service Software
8/2/2007 has added mobile security software from SMobile Systems to its suite of customer service solutions for the field service industry.
Turning Post-Sale Service into Profits
It was never easy to find a part at Juniper Networks.
Changing Channels
Time Warner Cable boosts productivity with paperless workforce management system.
From Windshield Time to Wrench Time
Field service organizations that still manage technicians the old-fashioned way are missing out on the competitive advantages of automated, optimized scheduling and dispatch solutions.
Device Redux
Second-generation deployments combine lessons learned the first time with a whole new set of considerations.
The Value of VARs
Rather than forge direct vendors relationships, many businesses are turning to VARs for their cost savings and more customized packaged solutions.
The Business Case for Rugged
The falling costs of consumer-grade devices makes them a tempting entree to mobility. But can their ROI stand up to rugged in the long term?
The Service Differential
Electrolux's greatest assets are no longer reliant on cords
Lucky Number Seven
Today, Fujitsu's newest mobile products offer seven unique security features, each stemming from needs the company saw in its primary vertical customer areas: insurance, healthcare and the financial sector.
Nice Guys Finish First
With little left to differentiate their products, mobile computing vendors should be vying for customers' attention the old-fashioned way: By offering service with a smile.
Beyond Brawn
The military, the International Electrotechnical Commission (IEC) and the National Electrical Manufacturers Association (NEMA) have thoughtfully done a good deal of the initial legwork for you, dropping devices, sloshing them in mud puddles, freezing and heating them, and then assigning letter and number designations indicating the amounts of wind, water, heat, cold, dust and general abuse each device can stand.
Optimize Field Service
Looking to improve the performance and productivity of your technicians in the field?
DT Research Unveils New Retail-Friendly Tablet

The WebDT 372 tablet offers options for fully integrated encrypted PIN pad and magnetic stripe reader (MSR) for secure payment transactions lending to PCI compliance.
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How APIs Deliver Exceptional User Experience
7/9/2014 2:00:00 PM (EST)
Lori Castle, Editor-in-Chief, Mobile Enterprise
Raul Castañon-Martinez, Senior Analyst - Cloud and Mobile Apps, Yankee Group
Myles Lagolago-Craig, Delivery Manager, News Corp. Australia

Secure and Pain Free BYOD
5/22/2014 2:00:00 PM (EST)
Lori Castle, Editor-in-Chief, Mobile Enterprise
Chris Hazelton, Research Director, Mobile and Wireless, 451 Research
Mike Clancy, VP Information Technology, SIHO Insurance Services
Jonathan Dale, Director of Marketing, Fiberlink

Where Should Your Mobile Enterprise Be In 5 Years Where Should Your Mobile Enterprise Be In 5 Years
When envisioning your mobile enterprise in five years, what does it look like and can you get there? This paper shows you how to think about and apply mobility in a new way—one that is ready for the future and results in  a fully connected business as the way to have a real-time, complete and seamless view of everything.
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Putting Real Numbers Behind Mobile Device TCO Putting Real Numbers Behind Mobile Device TCO
Learning the hard way when it comes to TCO is not a mistake most companies can afford. Here’s a way to have real numbers before you make a technology decision.
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