In the Field

Best Field Service

11/1/2007
Big-box electronics giant Best Buy has a massive U.S. retail presence, and it teamed with Geek Squad in 2002 to extend on-site customer service to consumers and business users.

The Answer is Blowin' in the Wind

10/18/2007
Before a wind farm can be established, extensive research must be conducted to ensure that enough power will be generated to justify developing the property.

Accidental Disclosure

9/25/2007
Everyone makes mistakes, but the nature of the mobile enterprise means employees have more chances to make simple mistakes that come with major consequences.

IKON Selects Agentek Field Service Solution

8/2/2007
IKON Office Solutions has rolled out a mobile field force automation solution from Agentek to its field service technicians in North America. Agentek's Agent Field Service is designed to enable customers to meet fixed and unplanned service commitments, sy
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Mobile Risk: Security Is Not a Game

IDC predicts 2 billion mobile devices will be shipped by 2017, while Gartner expects a 26 billion Internet of Things installed base (excluding smartphones and tablets) by 2020. With more devices, more machines, more connectivity comes more risk.