New Mobile Command Center 2.0 offers field workers a better way of working by re-defining the last mile of the service delivery process
Everyone makes mistakes, but the nature of the mobile enterprise means employees have more chances to make simple mistakes that come with major consequences.
Paper identifies the functionality necessary to tackle today's field service challenges and help empower employees with real-time information and streamlined processes.
myServiceForce.com has added mobile security software from SMobile Systems to its suite of customer service solutions for the field service industry.
IKON Office Solutions has rolled out a mobile field force automation solution from Agentek to its field service technicians in North America. Agentek's Agent Field Service is designed to enable customers to meet fixed and unplanned service commitments, sy
It was never easy to find a part at Juniper Networks.
Time Warner Cable boosts productivity with paperless workforce management system.
Field service organizations that still manage technicians the old-fashioned way are missing out on the competitive advantages of automated, optimized scheduling and dispatch solutions.
Second-generation deployments combine lessons learned the first time with a whole new set of considerations.
Rather than forge direct vendors relationships, many businesses are turning to VARs for their cost savings and more customized packaged solutions.