Big-box electronics giant Best Buy has a massive U.S. retail presence, and it teamed with Geek Squad in 2002 to extend on-site customer service to consumers and business users.
Aberdeen Study Reveals Best-in-Class Companies Post Significant Gains in Service Profitability, Contract Compliance and First Call Fix Rates
Before a wind farm can be established, extensive research must be conducted to ensure that enough power will be generated to justify developing the property.
Campaign is Designed to Educate Field Services Companies on How to Mobilize Work Orders and Other Mobile Business Processes
New Mobile Command Center 2.0 offers field workers a better way of working by re-defining the last mile of the service delivery process
Everyone makes mistakes, but the nature of the mobile enterprise means employees have more chances to make simple mistakes that come with major consequences.
Paper identifies the functionality necessary to tackle today's field service challenges and help empower employees with real-time information and streamlined processes.
myServiceForce.com has added mobile security software from SMobile Systems to its suite of customer service solutions for the field service industry.
IKON Office Solutions has rolled out a mobile field force automation solution from Agentek to its field service technicians in North America. Agentek's Agent Field Service is designed to enable customers to meet fixed and unplanned service commitments, sy