Field Service ROI and Customer Service




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Posted On: 2/14/2012

Field Service ROI and Customer Service

In today's mobile world many "in the field" employees have a significant task: improving customer relationships, increasing customer loyalty and creating opportunities for up-selling both services and products. This thought leadership paper takes a detailed look at how to bring your mobile-enabled field workforce up to speed to meet these challenges head on.

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5/15/2013 2:00:00 PM (EST)
Moderator:
Dorene Rettas, Publisher, Mobile Enterprise
Panelists:
Michael Ho, Regional Service Manager, Canon Canada Inc.
David Krebs, VP, Enterprise Mobility and Connected Devices Practice, VDC Research
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Wes Rupel, Co-Founder, President and Chief Technology Officer, Allegro Mobile Solutions
Savino Griesi, Co-Founder and Chief Executive Officer, Allegro Mobile Solutions

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Moderator:
Lori Castle, Editor In Chief, Mobile Enterprise

Panelists:
Chris Marsh, Principal Analyst, Yankee Group
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View On Demand

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