Most Heavily Used Mobile Apps

— July 29, 2014

A survey from Canvas 2014, involving 1,100 decision makers from a broad range of company sizes and industries that have historically relied heavily on paper forms and manual processes, most prominently construction and contracting (24.4%), retail and distribution (11.7%), healthcare (9.4%), manufacturing (8.7%), transportation & logistics (2.9%), and government (2.3%) shows an increasingly mobile workforce.

More day-to-day business processes are being extended to mobile devices, and structured and unstructured data collection and collaboration apps are rising to the top of the business decision maker wish list.

Sixty-three percent of businesses see value integrating core business applications – such as Dropbox, Square, Salesforce, Evernote and Quickbooks – with mobile devices and tools. When it comes to specific tasks businesses are using mobile apps for, respondents cited:
• Inspections (46%)
• Work Orders (31%)
• Checklists (28%)
• Surveys (19%)
• Invoices (15%)
• Inventories (8%)
• Other (34%)

Additional key survey findings:
• File storage: Well more than half (57%) of businesses are using file storage applications, and of those businesses using file storage applications Dropbox is the dominant choice (51%), followed by Google Drive (16%), Box (8%) and SkyDrive (6%).
• Note taking software: 32% of businesses surveyed use note taking software or applications for their business. Of those businesses using this type of software/application, 45% use Evernote, 29% use Notepad, and 5% use Google Keep.
• Credit card processing: 13% are using mobile credit card processing applications in their business, with 44% using Square; 13% using Intuit GoPayment; 12% using PayPal mobile; and 31% using other services.
• CRM: 30% use a CRM system in their business, and of respondents using CRM tools, Salesforce commands nearly half (45%) of users.
• Accounting: 48% of businesses surveyed use an accounting application, with nearly half (48%) of those businesses using Quickbooks, followed by 8% using Sage.

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