McCoy Brown & Associates, a Chicago-based security company, selected Flowfinity Wireless Inc. for mobile incident and patrol reporting. The security firm plans to improve customer service levels and competitive positioning by replacing inefficient paper forms with the real-time mobile solution.
“We were looking for a solution that was easy for the security guards to complete, and that would allow us to send reports to clients right away,” said Clarence McCoy, CEO, McCoy Brown & Associates.
Security personnel use a mix of employee-owned smartphones and company-supplied tablets to submit hourly reports.
Pearson Mechanical Inc., a North Texas-based provider of plumbing and HVAC services, has deployed the FieldAware field management solution to streamline dispatching process.
The cloud-based application enables Pearson’s technicians to have instant access to job info, work history and customer data. “Nothing is lost in translation between the office and the field. We can access this information at any time of the day, even when the office is closed,” said dispatcher Jorge Villa.
Meritrust Credit Union, based in Kansas, needed to gain visibility into all network-connected devices and protect itself from potential rogue devices accessing information. The credit union selected CounterACT network access control (NAC) system by ForeScout Technologies, Inc.approved devices or those that deviated from policy.
“As soon as we turned the system on, we were stunned to see how many devices we actually had on the network,” said Brian Meyer, information security officer at Meritrust.