Mobility is part of most businesses today, but what if your business is an entire state? Indiana is America's 16th most populous state, and Dewand Neely, IT Director for the State of Indiana has a mission to help thousands of employees in agencies across the state provide better service and support to the citizens, including 30,000 government end users.
To begin, the Indiana Office of Technology (IOT), made up of a team of 315 people, worked with AT&T to implement the MobileIron enterprise mobility management (EMM) platform to manage and secure a full range of apps, locate or wipe stolen or lost devices and enforce compliance.
The solution will enable the small staff (compared to users) to easily configure devices and enforce security policies automatically.
Move On From Blackberry
It started with the move away from the BlackBerry platform, which provided a lot of control. Going to iOS and Android meant the State needed a solution to manage the new devices and prepare for a future of BYOD.
Currently, most employees are using their smartphones for email, calendaring and communicating from the field. Neely said they are rolling out the solution with state-issued devices first.
"Technically, we are ready for BYOD," said Neely. "The infrastructure we put in with MobileIron can support it, but I am still nailing down policy. Maybe, towards the end of the year we will have a full-blown BYOD program."
The IOT will wind up supporting a mixed environment and there will be different settings and policies for each deployment type.
Apps in Action
Still, some agencies are more mobile than others, and these workers are accessing state data through apps. Hoping to maximize productivity, IOT is using MobileIron Apps@Work to deploy custom-developed mobile apps and has hired internal developers to mobilize more business processes.
Employees in the Indiana Department of Transportation use the DamageWise iPad app to track and report on damage to state highway assets. For example, if a motorist crashes into a state-owned barrier or road sign, workers can quickly document the damages and then create a bill-back, increasing the chances of the state recovering funds. There is also a school bus inspection app.
Results and More
These two deployments have already shown results, according to Neely. Through using DamageWise, the agency projected it would issue 4,000 invoices for soliciting for money for damage to state property—which should total $6.1 million. Last year, they only issued 3,421 invoices for a total of $4.7 million. "So the efficiency in processes is helping them get more invoices out, faster," he said.
With the bus inspection app, the elimination of filling out paper forms and the need to enter that same data into a legacy system has reduced inspections from 25 to 15 minutes. "If Indiana State Police perform 23,000 bus inspections annually, that extrapolates out to about 3,833 man hours saved—which equates to about $95,000 per year," Neely explained.
The next release will be a public-facing app called IN.GOV.