Ed Note

By Susan Nunziata
Welcome to the debut of our new Field Service Central Supplement. It's the first of four we have planned for 2009 that will focus on various aspects of field mobility.
As you'll see from the trends and case studies featured here, enterprises are experiencing solid returns on their investment in rugged devices for their field workers. The results are tangible -- eliminating shifts, reducing downtime, improving accuracy -- but they're also intangible. Customers are impressed when your workers show up with advanced technology, and the training and professionalism to use it. It's difficult to put a dollar amount on that kind of brand impression, but its long-term value is undeniable.