Ed Note

By Susan Nunziata — March 18, 2009

Welcome to the debut of our new Field Service Central Supplement. It's the first of four we have planned for 2009 that will focus on various aspects of field mobility.
As you'll see from the trends and case studies featured here, enterprises are experiencing solid returns on their investment in rugged devices for their field workers. The results are tangible -- eliminating shifts, reducing downtime, improving accuracy -- but they're also intangible. Customers are impressed when your workers show up with advanced technology, and the training and professionalism to use it. It's difficult to put a dollar amount on that kind of brand impression, but its long-term value is undeniable.


comments powered by Disqus

RATE THIS CONTENT (5 Being the Best)

Current rating: 0 (0 ratings)



Must See


EKN Research: How Mobile is Driving Personalized Context and Engagement

Retailers and hospitality enterprises are well aware that mobile technologies must be driving consistently high standards of in-store or in-location customer engagement. These are key imperatives for customer relevance, financial gains, loyalty and brand advocacy. However, more often than not, such standards break-down in stores due to a wide variety of reasons. Download this benchmark report to understand how mobile is driving a more personalized engagement and key business pains, performance and capabilities related to in-store customer engagement.