A New Role for the CIO

By  Lori Castle, Editor in Chief — March 10, 2014

In the last cover story (“The Year Ahead,” January/February 2014), we wrote about the new role of the CIO and how much more complicated it is to be an IT leader in 2014 and beyond. “Maybe other positions are equally hard but to be a good IT leader, a good CIO, in today’s environment, involves complex and multi-layered thinking.”

This month’s cover story features just such a leader. Michelle McKenna-Doyle is the first CIO of the National Football League (NFL)—a role born from the explosion of mobile technology. I attended a panel session in New York at NFL headquarters and interviewed her afterwards. The panel featured top analysts and executives from the NFL and the franchises talking about the demand (and need) for connectivity, and about their initiatives that will answer this demand. Read about McKenna-Doyle’s approach to her role and how the League is putting mobility and fans first.

Just as mobile in the NFL overlaps from employees to fans, so it does in retail and consumer goods. GUESS, Inc. launched both an internal enterprise app to offer actionable insight to employees, and a consumer-facing app to provide greater convenience, better customer service, more information and fashion inspiration and a seamless omni-channel shopping experience that blurs the line between in-store and online shopping.

No mobile project is worth anything without security, and there’s almost no organization that needs higher security than the Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF). Dr. Rick Holgate, CIO, of the ATF is a contributing columnist this month, and he writes about “Delivering Secure Mobile Apps to Support a Distributed Workforce.”

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