2012 Best In Enterprise Wide Mobility
The Ottawa Hospital
Mission-critical wireless network and mobile devices support real-time access to records and electronic order entry systems at the patient’s bedside.
With the goal of becoming a top 10% performer in quality and safety of patient care in North America, and a vision of providing each patient with world-class care, The Ottawa Hospital developed an aggressive mobility plan.
The main goals were to be able to offer real-time display of health information to physicians and technicians; real-time notification of critical results; and electronic ordering of tests, medical imaging and medications.
To achieve these goals, the hospital issued mobile devices to physicians, clinicians and pharmacists.
It also deployed a mission-critical wireless network to support real-time access to medical records and electronic order entry systems at the patients bedsides.
The hospital selected Aruba Networks and Bell Canada and utilizes Aruba’s Mobility Infrastructure, including Aruba Controllers to ensure high availability.
In May 2011, the hospital deployed an 802.11n wireless network base. In July, the mobile device deployment began in a graduated fashion in order to understand the impact on the network.
Next, the hospital began deploying about 150 mobile devices per week, resulting in a total of 3,000 by the end of 2011.
Today, over 5,000 devices are being supported on the hospital’s wireless network, which represents a combination of 2,000 BYOD and 3,000 corporate-issued devices.
The goal is to increase usage by expanding availability of the mobile solution to the hospital’s 6,000 nurses.
The hospital has seen improved operational efficiency, clinical effectiveness, patient safety and patient satisfaction.
In addition, the initial ROI was achieved within two months of full deployment.
The most important benefit, of course, is patient safety. One thing the deployment has accomplished is allowing physicians to spend more time at the patients’ bedsides, reviewing the cases and making decisions, rather than in the nursing stations or conference rooms where fixed PC workstations are located. This can literally save lives.
Oregon State Police
Mobile data terminals and supporting infrastructure deliver e-ticketing, records management, field reporting and direct submission to courts.
In the past, citations, warnings, and crash reports filed by Oregon State Police officers were handwritten and manually transcribed into three separate systems, which was both time-consuming and error prone.
Dispatch was performed using a land mobile radio and notepad. Reporting incidents in the field often required more round-trip travel time for the officers to create the reports than was required to work the incidents themselves.
“We had no mobile program in place,” says Albert Gauthier, CIO, Oregon State Police. “We wrote citations by hand, performed National Crime Information Center (NCIC) queries over the radio, and had no field reporting or mobile dispatch. We were truly a paper shop.”
OSP wanted mobile data terminals to handle all of these requirements electronically. It ended up selecting technology from Panasonic, Netmotion, Advanced Public Safety, Niche Technologies, Intergraph, Verizon Wireless and Progress Software. The resulting mobile data terminals and supporting infrastructure deliver a mobility solution that includes e-ticketing, mobile records management and field reporting, mobile CAD and SOA to support systems integration.
Paperless records are now submitted directly to all 39 of the state’s circuit courts and 38 of the 45 justice courts. Electronic submission of citations and crash reports to courts increased from under 100 a month to over 8,000 a month. Electronic field reporting has reduced time/travel approximately 34% and is expected to be reduced by 85% by end of 2013. Errors have decreased from 10% to under 1%.
Michelin North America
A united team across business and IT shared development, promotion,
rollout and management of new mobile strategy. Michelin North America has increased the number of mobile email users from 90 to over 1,500, with a target of 4,000, and all at a net-neutral cost to Michelin. “Initially, devices were 100% company-owned and obsolete,” explains Dan Gossett, IS infrastructure. “Only 90 employees were allowed access to email on mobile devices, and fewer than 400 were allowed access to calendars on these devices.”
In mid-2011, the company created a team composed of executives and representatives from IT, HR, finance and legal to share in the development, promotion, rollout and management of a new mobile strategy, policies and behaviors.
The team decided to transition the mobility business model from corporate-owned to personal-liable. “We replaced an obsolete device environment with an update to the PIM software environment — from cable synchronization through ActiveSync to IBM Traveler,” continues Gossett.
Cass Information Systems provided a system to register employees, ensure policy acknowledgement and distribute credits directly to the employees’ wireless carriers. This guarantees fairness, accountability and consistency of the reimbursement process.
“The biggest benefit has been updating the technology and functionality available for our employees in order to improve their productivity and efficiency,” he adds. The program is on target with adoption rates and is cost neutral. Michelin has also already achieved new vendor discounts across all vendors in the U.S. and Canada.
Another benefit, according to Gossett is, “More flexibility and choices for our employees is resulting in employee satisfaction. They are able to choose their phone, wireless carrier and plan. In the past, this was not the case.”