Astea International Inc., a provider of service lifecycle management solutions, will offer Astea Alliance as a Service, a scalable field service management cloud solution for enterprises where service is strategic and mission-critical to their success.
The offering will combine Capgemini’s infrastructure services experience and cloud expertise with Astea’s global field service management solution.
The subscription-based cloud service is designed to help companies overcome the traditional challenges that undermine service operations and ultimately improve customer satisfaction, increase service revenues, and accelerate business growth. Capgemini will be complementing the Astea Alliance as a
Service solution with implementation and support services.
Astea offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization.
The company’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office.
With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.