ADT Security Services,
Inc., a unit of Tyco Fire & Security, the largest provider of electronic
security services, has selected Agent Field Service, an enterprise mobile field
force automation solution, to streamline and automate the processes associated
with providing installation and maintenance services to their more than six
million commercial and residential customers throughout North America.
Agent Field Service
will streamline and automate the capture and transmission of data in real-time,
providing ADT with a real-time, enterprise-wide wireless communication and
mobile workforce management system that automates critical field services
processes - resulting in service delivery efficiencies and improved customer
service. Specific functions will include access to real-time parts inventory
information, the ability to generate new case orders when field technicians are
onsite, the ability to capture digital signatures upon completion of work, and
the ability to generate and process invoices more efficiently.
is a leading provider of mobile field force automation and communications
solutions that enable businesses to dramatically improve visibility,
communication, productivity and service delivery in real-time. From customized
and pre-packaged applications to backend enterprise integration, Agentek
delivers best-in-class mobile computing solutions that address the challenges
organizations face in areas such as field service, transportation and logistics,
route accounting, and field sales automation.
information visit us online at http://www.agentek.com