ADT Deploys Agentek Field Service Solution

— February 19, 2008

ADT Security Services, Inc., a unit of Tyco Fire & Security, the largest provider of electronic security services, has selected Agent Field Service, an enterprise mobile field force automation solution, to streamline and automate the processes associated with providing installation and maintenance services to their more than six million commercial and residential customers throughout North America.  

Agent Field Service will streamline and automate the capture and transmission of data in real-time, providing ADT with a real-time, enterprise-wide wireless communication and mobile workforce management system that automates critical field services processes - resulting in service delivery efficiencies and improved customer service.  Specific functions will include access to real-time parts inventory information, the ability to generate new case orders when field technicians are onsite, the ability to capture digital signatures upon completion of work, and the ability to generate and process invoices more efficiently.
Agentek is a leading provider of mobile field force automation and communications solutions that enable businesses to dramatically improve visibility, communication, productivity and service delivery in real-time. From customized and pre-packaged applications to backend enterprise integration, Agentek delivers best-in-class mobile computing solutions that address the challenges organizations face in areas such as field service, transportation and logistics, route accounting, and field sales automation.

For additional information visit us online at


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