ARX Selects Astea's Service Management Software

By PRESS RELEASE — January 27, 2009

Astea International Inc., the leader in service lifecycle management and mobility solutions announces that ARX, the UK's leading provider of pharmacy automation, has selected Astea's Service Management and Mobile software solutions - Astea Alliance. ARX plans to use Astea Alliance to drive accurate warranty tracking, SLA compliance, engineer optimization and tighter inventory control.

Astea Alliance will replace a host of point solutions at ARX. ARX's aim is to reduce the cost of the UK operation significantly. The key areas identified for driving efficiencies include consignment stocks, consolidated pre-ordering, reduced shipping costs, reduced billing cycle, and a reduction in travel and vehicle costs.

"For the technical functions at ARX, our emphasis is doing more work through resource optimization," said Chris Corcoran, Technical Director - ARX. "Installing an end-to-end, best-of-breed solution builds on our ongoing efforts to drive efficiency inside our business. It also allows us to dramatically speed up our billing cycle and increase customer satisfaction."

Mark Comer, Managing Director of Astea UK, said "Astea is delighted to work with ARX on this project. Astea's solutions will empower ARX by making more actionable data readily accessible, providing the agility they need to achieve sustainable value in less time, and successfully compete in a highly competitive marketplace."

ARX will implement Alliance Field Service, Logistics, Order Processing, Dynamic Scheduling Engine (DSE), Business Intelligence (BI), Alliance Link and Alliance Mobile for its back office and field service technicians.

ARX is the UK's leading provider of pharmacy automation. Established in 1995, ARX specialise in automated storage and retrieval systems for pharmacy packs. The demonstrated benefits of the systems include a reduction in errors, increased space efficiency, a dramatic increase in business efficiency and increased speed of delivery. Solutions are individually tailored to meet the specific needs of each pharmacy. The robots are able to interface with pharmacy software and are the only systems available with automatic labeling, refrigerated units and flexible designs to fit in any space. ARX ensure that each automation solution is introduced smoothly and with the participation and endorsement of pharmacy staff. ARX is at the forefront in revolutionising hospital and community pharmacy; to the considerable benefits of patients, customers, pharmacists and their staff alike.

Astea International  is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry's leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

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