BankWest, a 124-year-old institution in South Dakota, sought a solution to make the company more responsive and efficient by leveraging the growing number of employee-owned smartphones and tablets at the bank.
After researching the entire Gartner Mobile Device Management Magic Quadrant during a meticulous review period, the company selected Divide's FIPS-validated encrypted container to separate corporate and personal information and comply with FDIC regulations on protecting customer data.
"Divide was just an all-around BYOD solution that worked right out of the box. It was simple for users and easy for managing," said Jeremy Scott, Communications System Administrator, BankWest.
Scott said employees are communicating more with customers and each other, as well as getting more work done outside of the office. Divide is also helping the bank cut its mobility budget by offloading hardware, voice and data costs.
"I couldn't believe after everything that I had been through that this app was that easy to install and manage," Scott said. "Everything was inside of the container and secured. All of our requirements had been met."
Divide serves finance companies of all sizes from small banks to Fortune 100 companies, helping them to protect their sensitive corporate data. The platform was built by former Morgan Stanley mobile IT executives and is designed to help customers remain compliant with all regulatory requirements.
“I was blown away at how easy it was,” Scott said, referring to the immediate deployment once testing was complete. “I played around with the admin console and I was expecting to have a big learning curve on how to manage all of the devices and to set up the organization of the devices, but it is the most straight forward and easy to use interface I have come across,” Scott added. “I just went through it and got it set up flawlessly.”
Scott said he only had a couple of issues early on, but he got his questions resolved by the provider's operations team within 15 minutes.
BankWest’s original plan was to offer employees who wanted to keep a corporate liable device an iPhone 5C while deploying Divide to a growing number of BYOD devices. Scott initially projected BYOD to represent about half of the bank’s mobile fleet. Instead, four out of five eligible employees are choosing BYOD and they’re loving the experience with Divide.
Part of the appeal with employees has been BankWest’s decision to brand the Divide app as “MyBW” using the solution's customization tool. Instead of turning to an unfamiliar app on their devices to get email and business data, employees have had little trouble engaging with the MyBW app.
BankWest never set out to save money with the move to BYOD and was prepared to increase its mobility budget if necessary. However, long term projections are now pointing to a clear cost savings.
By avoiding hardware and data costs for devices; removing the need to maintain BlackBerry servers; and limiting reimbursements to a $25 monthly stipend, BankWest is able to contain costs while still providing employees with enhanced productivity and a great user experience.
Scott said the cost savings are a nice byproduct, but the real value was in finding a complete solution that allowed BankWest to move forward immediately.