, the expert in mobile user management, today announced the launch of its Public Sector Practice, designed to serve the specific mobility management requirements of Federal, State and Local government entities and the Military.
The announcement comes just days after BoxTone disclosed it had crossed the threshold of 500,000 enterprise-connected BlackBerry smartphones -- along with a growing base of ActiveSync devices including the iPhone, Windows Mobile and Google Android -- that are managed, tracked and controlled by the BoxTone software suite.
Rapid growth in the company's government client base -- and the need for mobile platforms that are sufficiently hardened and resilient enough to support emergency communications, critical mobile applications and strategic mobile IT initiatives -- prompted BoxTone to formalize its Public Sector Practice. More than 60,000 mobile professionals at numerous government organizations are already supported by the BoxTone software suite. These customers include the U.S. House of Representatives, U.S. Veterans Administration, U.S. Capitol Police, U.S. Environmental Protection Agency and U.S. General Services Administration as well as the State of California, City of Milwaukee and the City of Atlanta are supported by BoxTone software suite.
"Prior to implementing BoxTone, we continually tried to resolve Blackberry Enterprise Server issues without being able to identify the precise problem," said Gordon Heitman, Lead BlackBerry Administrator, SSS II, California Dept. of Corrections & Rehabilitation. "With 2,225 BlackBerry devices that needed to be managed, we decided to leverage BoxTone's mobile management platform, which is helping us identify issues on those devices. In working with BoxTone, we have minimized time to resolution and experienced increased satisfaction from our end users. This platform allows us to take preventative steps and provides us with the ability to be proactive instead of reactive in managing our smartphones."
Key to BoxTone's success in the public sector has been the software's ability to ensure reliable mobile service uptime even in times of crisis when communication among senior officials and staff surges. BoxTone proactively identifies service issues and enables a 1-click fix, typically in less than three minutes, which can be easily executed by service desk staff will little or no mobile technology expertise. The software also tracks and audits all enterprise-connected devices, can rapidly identify rogue, unsecured smartphones and other mobile security policy violations or threats before critical data is compromised, and can confirm successful wipes and kills of such devices . The result is a far more resilient and secure mobile platform that can cost up to one-third less to support.
"Today's launch of the BoxTone Public Sector Practice will enable agency and military IT staff, and the managed service providers that support them, to deliver superior mobile device service levels, while mitigating risk and lowering support costs," said Brian Murphy, Vice President, Public Sector Practice at BoxTone. "With an existing client base of top-tier federal, state and local governments and military organizations using our software to harden their mobile platforms, BoxTone is now launching our Public Sector Practice to focus increased resources on the support and success of all mobile government professionals."
BoxTone mobility management software is also widely used by leading managed service providers with robust public sector practices including HP Enterprise Services (formerly EDS), Perot Systems, Lockheed Martin and Northrop Grumman.
BoxTone software is available through multiple contract vehicles, including the SEWP and via Sole Source. Murphy said a GSA listing is imminent.
BoxTone's suite of software modules include: Asset, Expense & Compliance Management, to unlock and control critical mobile data while recovering 3-8 percent in costs from under-utilized devices and roaming; Incident Management, designed to proactively warn of pending issues before users call while cutting mean time to repair (MTTR) by 70-80 percent; Problem Management, to proactively tune system performance and resolve chronic issues, reducing costly incidents by 30-40 percent; Service Desk Management, useable by even novice staff to resolve inbound mobile user support calls in less than 3 minutes, the first time; and User Self-Service, to warn and empower users to resolve problems at the source, reducing service desk calls by 25-40 percent.
BoxTone software is trusted by more than 230 of the world's leading enterprises and government agencies, including 70 in the Global 2000, to manage, monitor and support the BlackBerry smartphone platform, and the ActiveSync smartphone platform featuring iPhone, Android, Palm Pre and Windows Mobile devices. Built on patented SmartMP(TM) technology and conforming to industry standard ITIL best practices, BoxTone's modular software suite and role-specific consoles enable IT and services organizations to proactively improve mobile performance, reduce support costs and accommodate rapid smartphone growth, all while guaranteeing the high quality of service that mobile users demand.