Business Communications Software Features Embedded Mobile App

By Jessica Binns, Contributing Editor — May 30, 2012

Vertical Communications, a provider of business communications solutions, has begun shipping its flagship Wave Business Communications Systems with its new Wave Version 3.0 software.

The company's latest software release features its new Wave ViewPoint Mobile application, the industry's only enterprise mobility solution that comes embedded in a core communications platform as a standard feature. ViewPoint Mobile gives users reliable and seamless mobile access to all of their premise-based enterprise communications services and tools, including unified communications, collaboration, presence management, call recording, telephony and market-specific applications.

ViewPoint Mobile is currently available for devices that run iOS version 4.3 or greater. An Android version of ViewPoint Mobile is expected to be released later this year.

ViewPoint Mobile offers a full array of premise-based unified communications, telephony, collaboration and business-specific functions to mobile users, including:

  • Embedded presence management
  • Access to Apple iOS contacts without leaving ViewPoint Mobile
  • "One tap" call transfer, hold and conferencing
  • Instant Messaging through Vertical's embedded IM server
  • Voice mail Interface
  • Built-in call log
  • Embedded call recording
  • Specific inbound/outbound DID number that is separate from personal numbers
Integrated directly into Vertical's flagship Wave IP communications platform, ViewPoint Mobile gives customers a low-cost and manageable vehicle to extend rich communications solutions throughout and beyond the enterprise in a manner that best fits their specific requirements. Through Vertical's inclusive licensing program, enterprises have the option to enable the mobility features whenever they choose, without having to incur the expense and disruption of acquiring and deploying additional hardware or software.

According to Shane Massey, network system administrator and support specialist for Improve Group, a network storage technologies provider based in Albuquerque, New Mexico, ViewPoint Mobile is already having a profound impact on the company's operations and efficiency.

"Our sales people out on the field are absolutely thrilled with this technology," he explained. "The fact that their iPhones and iPads serve as extensions of our office phone system gives them the confidence that they'll not just receive important client calls, but can also easily access key applications and features within our system, In addition, every outbound call initiated through ViewPoint Mobile includes Improve Group's caller ID, further enhancing the transparency and professionalism of the organization."

"Vertical Communications has a well-deserved reputation for delivering powerful and innovative communications technologies that can be easily accessed by customers," said Robert Arnold, program manager for Frost & Sullivan's unified communications and collaboration practice.

"ViewPoint Mobile continues this heritage by giving businesses a very attractive, practical and cost-effective vehicle to extend rich communications functionalities to all users across the enterprise," he added. "The functionality, flexibility and value that's inherent in ViewPoint Mobile should resonate with businesses who need to maintain efficient communications with remote and mobile workforces."

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