Capgemini Group Launches End-to-End Solution for Mobile Strategy and Services
By Tony Rizzo
Capgemini, a global provider of consulting, technology and outsourcing services, and professional technology services subsidiary Sogeti, have announced the joint launch of a comprehensive new suite of services to support clients in creating and implementing an effective mobile strategy. Capgemini and Sogeti - who are referring to the entity resulting from this partnership as an "Enterprise Mobility Orchestrator," will bring together their capabilities in consulting, technology and global delivery with a framework of methodologies and industrialized services to provide a "one-stop-shop" for mobility solutions to meet the growing demand within businesses globally.
As part of this launch, Capgemini and Sogeti are developing a dedicated "Mobile Applications Service Centre of Excellence" in India, where 250 additional experts will support the delivery of state-of-the-art mobile applications for customers globally. The focus markets for these services will include France, Germany, the Netherlands, Sweden, UK and North America.
Initially this new venture will target CapGemini's core audience of Global 1,000 enterprises. According to Fernando Alvarez, Mobile Solutions Global Service Line Leader, Capgemini, however, "Although this very large enterprise group is our initial target, we do anticipate extending our services and capabilities down into the larger SMB space as well over the next 18 to 24 months."
It isn't hard to pinpoint why CapGemini is getting into the mobile space. Mobile technologies were highlighted as the second highest CIO technology priority in a recent Gartner 2012 CIO Agenda survey. Organizations are increasingly recognizing that with mobile users in the hundreds of millions - and mobile apps downloads in the tens of billions - today’s reality is that customers and employees expect to interact with them immediately, wherever they may be. As a result, the market for mobility services is one of the fastest growing segments in the IT services market. According to Forrester Research Inc., the total mobile apps services market will likely be worth in excess of $17 Billion USD by 2015.
Capgemini and Sogeti provide a business-driven approach for all organizations regardless of their level of mobile maturity. Their solutions will help enterprises interact with their increasingly mobile customer base through new channels to increase customer loyalty and boost sales. They will also support mobile business employees' work through improved access to critical business applications and data, regardless of their locations. Finally, they will also support machine-to-machine (M2M) communication, connecting personal wireless mobile devices with core IT systems in real time.
The Mobile Solutions global service line will leverage Capgemini Group’s partnerships with some of the world’s leading technology companies including SAP AG, Sybase an SAP company and Microsoft to create an extensive mobile partner ecosystem. Costs will be tailored to client requirements, based on Software-as-a-Service (SaaS) or Platform-as-a-Service (PaaS) models where organizations can pay for all software, implementation, hosting and application support on a recurring monthly basis. For more on these mobile cloud SaaS and PaaS computing services, refer to our special report, "The Mobile Cloud A - Z
The service line comprises five key components, provided as a single offering or as one end to end solution:
- Mobile Strategy: enables organizations to develop a coherent mobile strategy
- Mobile Applications: a highly industrialized approach covering the entire application development cycle
- Managed Mobility: complete end-to-end Application Lifecycle Services including application and device management delivered as-a-service with support and hosting in the cloud
- Mobile Platforms: tools and services that enable mobile solutions for multiple platforms
- Reselling: through licensing technology from Capgemini Group’s vendor partners, customers will be able to access partners’ mobile platforms, infrastructure hardware and mobile devices
"Smartphones, tablets and apps have embedded mobile technology firmly into our lives and this revolution is transforming the way we work and interact. Organizations everywhere must respond or risk being left behind,” adds Alvarez. "But mobility is not just about creating new mobile applications. As an Enterprise Mobility Orchestrator, we have the skills, capabilities and global expertise to take the lead as a strategic business partner for mobility with our clients and support them on every step of their journey towards mobility."
Capgemini and Sogeti are already working with a number of large companies in the area of managed mobility. These companies include One Nordic and The Coca Cola Refreshments Company.
Dirk Du Toit, Group Director of Architecture and Enabling Technologies, The Coca Cola Refreshments Company (CCR) notes that "Within our business we have thousands of managers and employees who use mobile devices to make decisions on a daily basis. Capgemini helped to design a solution for us based on the Sybase Unwired Platform, which was then developed and tested by near-shore and onshore teams. Through our joint solution, our executive team has been empowered to make efficient decisions in real time, through workflow approval systems - vital for our business decision-making process - which is now taking place increasingly on the move."
Ola Bernersson, Project Manager, for Nordic energy company ONE Nordic adds, "The new mobile platform conceived by Sogeti improves service to our customers and provides a more efficient work environment to our employees. It helps reduce technical complexities, lower costs and open us up for new types of mobile usage. In collaboration ONE Nordic and Sogeti have defined new business objectives, architecture and a solution with a clear focus on making business even more customer-oriented."