Centra Windows Reaps Results With Smartphone Deployment

By PRESS RELEASE — May 18, 2009

VANCOUVER, BC -- Mobility is showing compelling benefits for Centra Windows Inc, a top quality energy efficient windows and doors provider, following its deployment of Flowfinity Actions on smartphones. Benefits include increased quality and productivity, enhanced scheduling, and improved customer service.

Centra Windows needed an efficient flow of quality information to better manage the business. They wanted to eliminate the delays and errors associated with the manual processes they were using. Centra selected Flowfinity Actions for its flexibility. This allowed them to retain an optimized business approach and "hit the ground running."

Flowfinity Actions is a wireless application for managing the flow of information to and from the field. For Centra, the out-of-the--box application allows them to record time and materials estimates for each job and to exchange critical data between head and branch offices. Key decisions are based on data that is more accurate and can now be made available immediately after it is collected.

Work Order Management is another major feature of the solution. Once quality job cost estimate data was readily available, Centra was able to leverage the system's flexibility to build new capabilities: job scheduling and dispatching installation crews. Flowfinity Actions provides work order management capabilities to rapidly send assignments into the hands of field teams. This dynamic information flow is easily and immediately visible back in the office or in the field on a supervisor's smartphone.

"I know the system has paid itself off within a year. The product was easily adapted to our processes, and our own staff can continue to adapt the system over time." Garett Wall, CFO, Centra Windows Ltd.

Flowfinity Actions is a multi-purpose wireless application combining access to data, assignment of work, tracking of progress, and reporting of outcomes. The forms based application is designed to improve operations and was proven effective in driving sales with Fortune 500 companies.

The solution provides significant quality and productivity benefits to Centra. The ROI was quickly visible through these significant advantages:

  1. Increased quality and productivity: automated record keeping means more time for productive work. Better quality of data collected means fewer errors, and less remakes, in the construction of windows.
  2. Better scheduling and productivity: tight scheduling drives profitability as the windows are produced just before they are installed, reducing inventory handling cost. Better scheduling also increased productivity and avoided adding a full time person in job costing.
  3. Improved customer service: immediately available information allows sales reps and installers to make faster and better decisions, answer customer questions and provide better customer service.
About Flowfinity Wireless
Flowfinity Wireless provides business applications to improve the productivity of mobile professionals and empowers businesses to better manage the flow of information that drives critical processes and decisions. Partnered with wireless carriers across the globe, Flowfinity is a leading provider of adaptable applications and fully integrated solutions for the wireless enterprise. Today, Flowfinity has a growing base of customers and partners in the United States, Canada, Australia and Europe.


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