Cisco and Sprint Team Up on Unified Communications

By Tony Rizzo — March 26, 2012

Sprint has announced the newly availabile Sprint Complete Collaboration, a comprehensive hosted and fully managed unified communications (UC) bundle available today for businesses. Mid-sized and large businesses can quickly and easily deploy UC over an all-IP network across the enterprise and to virtually anywhere, enjoying a seamless collaboration experience for employees working in or out of the office, an overall lower total cost of ownership, and a single point of contact for their entire solution.
 
Sprint Complete Collaboration bundles all elements needed to deploy UC, including: connectivity through SIP Trunking, IP and video telephony, integrated messaging, collaboration tools, user endpoints and enhanced mobile integration. Unlike competitive offers, SIP Trunking is included in the core offer and provides more efficient trunking options through aggregation and bursting, as well as an end-to-end UC platform with a consistent experience across all collaboration tools, operating systems and endpoints.
 
Powered by a fully integrated Cisco Hosted Collaboration Solution (HCS) platform and most current software licensing, Sprint Complete Collaboration is delivered over an all-IP network – helping to ensure the reliability and security demanded by real-time UC and collaboration applications -- with Class of Service included at no additional charge. It also is the only hosted UC solution to offer both client and network-based mobile integration for a simplified, richer mobile user experience.
 
Sprint’s network-based mobile integration solution extends PBX features to mobile devices, helping to ensure business continuity and disaster recovery, while reducing costs through LEC elimination and more efficient trunking. Sprint is the first Cisco partner to bring to market a Cisco HCS powered solution that integrates both enhanced mobility and SIP Trunking in a fully managed bundle that enables collaboration for all employees.
 
Sprint has deployed Cisco’s Unified Communications Managers to its retail store locations nationwide and thousands of Cisco IP phones. Additionally, Sprint is in the process of deploying Cisco Customer Collaboration at its Contact Center locations for front-line customer service agents. The real-world experience of building and supporting large enterprise collaboration solutions will benefit business customers as they look to adopt the Sprint Complete Collaboration to improve business performance.
 
Businesses can choose from three packages that are straightforward and priced-per-user enabling more predictable operating expenses, and are easily scalable to meet changing business needs. In addition to enhanced mobile integration and SIP Trunking, all packages include a soft client with headset, video telephony and support for multiple devices.

Available packages include:  
Voice-Centric – an ideal option for employees who need just voice call management and basic UC functions
Standard – an office-based employee package that provides all voice features plus enhanced collaboration through IM, presence and desktop sharing
Premium – a package for executives or mobile/remote employees with voice features and collaboration tools, plus mobile presence and support for a wide range of user endpoints
Additional options such as desk and mobile devices and more robust conferencing services are available. The solution also includes software release upgrades, service level agreements, and a Web-based administration system that is integrated with Sprint’s innovative Compass network management portal.  

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