Companies Struggle with Testing Important Apps

— September 18, 2012

Capgemini teamed with Sogeti to release the findings of its fourth annual “World Quality Report.”

The report, published in conjunction with HP, reveals that organizations are struggling to manage the challenges of the mobile era, with only about one-third (31%) of those surveyed currently formally testing their mobile apps.

App QA

Organizations that are conducting mobile quality assurance (QA) are primarily focused on performance (64%) and functionality (48%), with just 18% focusing on security.

Additionally, it appears that testing organizations are unable to address the new challenges posed by an increasingly digitized environment due to a lack of resources, tools and methods, although the ability to effectively test the quality of software applications remains critical to an organization’s reputation and operations.

The report unveiled that just over half of businesses still run testing as an in-house function, while only 13% have moved to a service managed by an external provider. Those organizations managing testing in-house have internal QA capabilities that are failing to keep pace with new technologies.

The report reveals a lack of confidence in firms’ software QA capabilities, with 59% of respondents characterizing their internal QA teams’ knowledge of the latest testing tools and technologies as merely "average."

Two-thirds of respondents admit they do not have the right tools to test mobile applications, and 34% lack the appropriate testing methodologies and processes. About 3 in 10 indicated that they don’t have the specialist expertise necessary.

“Consistent and reliable software applications have become critical to the operations of many organizations. Yet, the lack of confidence in most companies’ internal abilities to monitor and test the quality of their software is resounding, particularly when it comes to mobile applications,” says Michel de Meijer, global service line testing lead of Capgemini Group. “Global firms need to deliver continuous access, anytime and anywhere, often to thousands of employees and sometimes millions of customers over different types of mobile devices and are struggling with the challenges that this brings. QA teams will need to seriously rethink their integrated testing strategies, covering traditional and new mobile applications to keep up with the demands of their users.”

Cloud Impact
The report also highlights the impact of cloud computing on testing and QA. Almost a quarter of respondent apps are now being hosted in the cloud, a number which is expected to rise to 32% by 2015. As a result, testing in the cloud is expanding significantly as QA professionals become more comfortable with the cloud as a testing platform.

And, while more 28% of testing now occurs in a cloud environment, the report shows this is forecast to increase to 39% by 2015. With just 4% of companies expecting not to use cloud technologies for QA over the next three years, compared with over 3 in 10 two years ago, the perceived benefits of cloud-based QA clearly outweigh the pitfalls.

As companies seek to drive a reduction in costs and time to market, 42% of QA budgets increased over the last year, while just 11% shrunk. The majority of respondents also expect their QA budgets to rise by 2015, with just one-fifth forecast to fall.

The study highlights a significant trend towards investment in Testing Centers of Excellence (TCOE), as organizations strive to centralize and consolidate QA for further cost reduction and efficiencies. While only 6% of firms currently have a fully operational TCOE, this is a 50% increase on 2011. Moreover, 6 in 10 are currently in the process of building or planning a TCOE as they look to secure further competitive advantage.

See the full "World Quality Report" here.


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