Connecting Largest Auto Repair Retailer in North America

— August 08, 2014

With over 3,000 employees and more than 250 locations, The Boyd Group—North America's largest auto repair retailer—will continue to rely on Aerohive Network's wireless solutions to support cross-continent growth and increase customer satisfaction.

While the company previously had Wi-Fi access at some of its locations, there wasn't a unified solution across the entire organization. In order to streamline its retail operations with wireless devices, they needed a resilient Wi-Fi network—one that could keep up with its aggressive growth strategy.

"Aerohive has given us the capability to implement enterprise Wi-Fi on a cost-effective basis. They allow us to easily manage our network from one central location, which is key for our operations that span all of North America with a diverse set of requirements," said Michael Wenham, IT administrator at The Boyd Group.

Wireless Support
Looking to overhaul its network architecture, the retailer turned to Gartner's Magic Quadrant for the Wired and Wireless LAN Access Infrastructure report for recommendations on wireless providers.

With locations across a large span of territory in North America, Aerohive's centralized remote management resonated with the company's small IT team.

Moreover, Aerohive's controller-less technology was crucial to the company—which needed a solution that could easily scale as the company grows.

By deploying Aerohive access points from its corporate board rooms, to its parking lots and customer waiting rooms, the solution has enabled greater efficiency and satisfaction for employees and guests.

Without a need for controllers, they were able to quickly roll out the entire network in just four months.

Flexible Platform
Since The Boyd Group uses multiple software application solutions, depending on the region, province or country, a flexible network architecture platform has been key in supporting its diverse locations.

More specifically, Aerohive's HiveManager Online Network Management System is used for all network management and control—providing greater manageability to  the IT teams based in the US and Canada.

Also, technicians can now input vehicle information and photos through a wireless device, which are directly uploaded to the corporate network for estimating procedures. As a result, employees can immediately process the estimate car-side, creating greater efficiency and drastically reducing wait time, and ultimately boosting customer satisfaction.

By rolling out guest networks in each retail location's waiting room, this has enhanced the customer experience—enabling them to connect to Wi-Fi through the guest network while they wait and work, watch films or surf the web.

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