Doctor Difficulties: Physicians Using Smartphones, but Still Struggle to Connect with Colleagues

— August 19, 2010

The results of a Spyglass Consulting Group report show that 94 percent of physicians are using smartphones.However, the study also reveals that 78 percent of physicians reported they have difficulty with timely smartphone communication with colleagues.

According to the Spyglass study, "Healthcare Without Bounds: Point of Care Communications for Physicians," (the report was released on July 23), there has been a 60 percent increase in doctors' smartphone use since 2006, when a Spyglass study reported that 59 percent of physicians were using smartphones at that time.

Despite the increase, physicians interviewed reported they were overwhelmed by the daily volume of communications received from colleagues, care team members, and patients.According to Spyglass Consulting Group, "They lack automated tools to manage voice mail, pager messages, SMS messages, and electronic mail. They are forced to continually check separate data silos and manually filter and prioritize communications based upon sender, subject and priority. Critical communications easily fall through the cracks."

Intrestingly, the study finds that pagers even remain popular in hospitals due to the poor reception there.

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