European Union Moves to Curb Mobile "Bill Shock"

By Jessica Binns, Contributing Editor — June 01, 2012

Tangoe, Inc., a global provider of communications lifecycle management (CLM) software and related services, reaffirmed solution support for recent European Union roaming rules designed to address the issue of mobile "bill shock."

Tangoe's comprehensive CLM solutions, including Real-Time Telecom Expense Management (rTEM), provide visibility and control of mobile expenses for carriers and businesses, enabling compliance with the European Parliament's regulations regarding roaming on public mobile telephone networks and other potential regulations by government agencies around the world.

"The European Union is only the first of many global entities that may regulate mobile roaming costs. In addition to the requirements of recent regulations, mobile carriers have long recognized bill shock prevention as an essential part of protecting their users and reducing operating costs," said Daniel Rudich, SVP rTEM business development, Tangoe, Inc. "Tangoe's solutions take mandated roaming bill caps even further by offering predictive analytics and real-time usage alerts for end users, thereby enabling the elimination of excessive roaming costs before they are incurred. Tangoe's rTEM solutions provide mobile users with a comprehensive suite of solutions that can protect users from unexpected and costly overages in their mobile bills, allowing them to focus on growing their businesses and optimizing their workforce productivity."

According to the Federal Communications Commission, more than 30 million Americans, or one out of every six mobile phone users, experiences bill shock annually. These unexpected expenses are driven by an array of factors, including the end of unlimited data plans, business travel and roaming usage, and the ambiguity between work and home communications. For businesses, these unexpected costs affect profitability and create administrative distractions in their communication management programs. For carriers, these bill shock issues often lead to an increased number of user support calls and user negotiations for billing credits—all of which negatively impact carrier operational costs, support resources, customer retention, and, most importantly, customer satisfaction. Tangoe's rTEM solutions allow the end user to receive critical, real-time usage information and proactively manage mobile usage costs in real-time, allowing the elimination of bill shock issues while reinforcing recent EU requirements for carriers to address bill shock issues with their mobile subscribers.

Tangoe's rTEM bill shock solution is available to carriers in Canada, Australia, and Latin America. Tangoe helps carriers to eliminate barriers of adoption of mobile broadband solutions by offering tools that proactively alert users to device data, voice, SMS, and roaming consumption, as well as usage anomalies. In addition to real-time capabilities, Tangoe rTEM provides predictive analytics as well as visibility and control over mobile usage and associated costs. This helps individuals and businesses avoid excessive charges before they are incurred.

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