a provider of service lifecycle management and mobility solutions announced that TDIndustries
, one of America's premier facilities management and specialty construction companies has selected Astea's FieldCentrix Enterprise solution to improve billing cycles, increase technician productivity and reduce operational costs.
TDIndustries is an employee-owned company with corporate offices in Dallas, Texas which installs heating, ventilation, air-conditioning, electrical, and plumbing systems in commercial, industrial, and multi-family residential buildings. They also maintain, repair and upgrade mechanical systems, and offer facility services and operations. The firm has become one of America's premier facilities management and specialty construction companies with annual revenues of approximately $300 million, more than 1,600 TDPartners, and offices in Austin, Houston, San Antonio, Dallas, Fort Worth and Phoenix.
TDIndustries has been recognized by Fortune magazine as being one of the "100 Best Companies to Work For" the past 11 years.
TDIndustries' office and field personnel pride themselves on delivering superior customer service. Prior to implementing Astea's FieldCentrix solution, they were burdened with paperwork and manual processes. In an effort to improve efficiency and productivity, as well as reinforce their ongoing commitment to customer satisfaction and retention, TDIndustries launched the Service Technology Solutions Team (ST2). The primary objective is to deploy a mobility solution for their field work force, drastically reducing the amount of paperwork and manual processes. Additionally, they are looking at many other anticipated benefits, such as reducing operational costs, implementing streamlined standard operating procedures, increasing technician "wrench time", improving billing cycles, providing their office and field with more accurate and timely information, increasing revenues and boosting customer satisfaction.
"We needed a proven solution that would provide us with total visibility of our field service operations, give our field force real-time access to information where and when they need it, as well as streamline and accelerate our billing cycles," said Bob Wilken, Executive Vice President, TDIndustries.
"After an extensive evaluation process we strongly concluded that Astea's FieldCentrix suite was the best fit for our business model not only for today, but also for our future growth initiatives."
TDindustries will implement the entire FieldCentrix Enterprise suite of applications including FX Service Center, FX Mobile, FX Fleet Manager and FX e-Service to 280 mobile and 78 back-office users.
FX Service Center will provide Web-based dispatch and call center capabilities to TDIndustries. It will interface to the field technician's mobile device and provide real-time status and communication with dispatchers and office personnel. It will also help create a complete, online knowledgebase of corporate information.
FX Mobile will capture customer information while creating seamless wireless or direct connect communication between TDIndustries' field technicians and the office. It will also provide workers in the field with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time and expense capture, email messaging, additional service requests.
FX Fleet Manager will help drive productivity, improve response-times, reduce overhead and optimize the scheduling of mobile resources with real-time visibility of field personnel.
FX e-Service will allow TDIndustries' customers to request service and access work order status using the Web, 24 hours a day, seven days a week.
"By leveraging technology to give their employees the tools they need to deliver an optimal customer experience and drive efficiencies across their organization, TDIndustries is clearly a leader and an innovative company," said Zack Bergreen, CEO and chairman, Astea International. "We're pleased that TDIndustries chose Astea as their partner of choice, and we look forward to continue working closely with them to drive maximum benefits from their implementation."
Astea helps companies worldwide achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every touch point.
TDIndustries is an employee-owned company with corporate offices in Dallas, Texas. The firm has become one of America's premier facilities management and specialty construction companies with annual revenues of approximately $300 million, more than 1,600 TDPartners, and offices in Austin, Houston, San Antonio, Dallas, Fort Worth and Phoenix.
Astea International is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry's leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.