Known for its mobile application platform, FeedHenry has launched a field workforce management mobile solution. It provides ready-to-run features that can be easily customized and configured to support company-specific field workflow processes, backend data integration, forms and branding.
Cross-platform capability supports deployment to all major mobile devices, leveraging location, camera, signature capture and other device features. Designed for improved workforce productivity and ROI, the solution should lower the cost and effort in transitioning the mobile field away from legacy and rigid systems to open, flexible and user-centric mobile technologies.
The FeedHenry 3 platform powers the new workforce management (WFM) solution and gives businesses the option to implement as a standalone solution or to securely integrate into existing work order, ERP or other systems.
FeedHenry’s cloud-based platform architecture supports secure backend integration, data storage and caching, online/offline data syncing, user authentication, and app management that underpins secure, scalable and sustainable mobile innovation.
"In today's era of mobility, it's no longer enough to simply port legacy field workforce solutions onto a mobile device and expect high performance," said Cathal McGloin, CEO of FeedHenry. "Mobile-first organizations are demanding a more flexible mobile experience that delivers a faster return on investment."
Key features include:
Cross-platform development and deployment: The WFM solution supports both development and deployment across multiple devices and platforms: iOS, Android and Windows Phone. Featuring built-in scalability and security, the solution's backend connections are reusable, making subsequent app developments fast and cost-effective.
Ready to-use functionality: The solution is a flexible, off-the-shelf tool with major field force management capabilities already built out and ready to use, including scheduling, dispatch, data capture, forms, location, reporting and messaging. The WFM solution also helps organizations take advantage of native mobile device features, allowing for text, photo, signature and barcode capture with the ability to add GPS and timestamps for any work order type, with zero coding required.
Drag and drop forms: Flexible workflow configuration is supported with drag and drop forms which allows non-developers to define job order types, without the need to change business processes.
Real-time communication flow: A web portal provides a range of administration tasks. Office supervisors can communicate with workers in the field by creating, managing and dispatching new work order information as well as sending in-app messages to the workforce. Real time reporting is available, complete with worker tracking, helping to increase collaboration across teams and improve response times.
Designed to provide high mobile ROI: The solution includes cloud storage and caching to improve app performance and scalability. In addition cloud data sync functionality allows workers to continue using their apps while offline, with data automatically syncing when back online.
"Enterprise mobility has the power to improve employee productivity, transform business processes and drive new revenue streams. This has elevated mobility to a strategic level," said Chris Marsh, principal analyst at Yankee Group. "Companies should look to cloud-based and agile mobile application strategies to support their growing mobile workforces, without which enterprise productivity and profitability improvements will suffer."