FieldAware, a provider of cloud-based, made-for-mobile field service automation solutions, has released new apps designed to increase field service productivity and customer service while maximizing revenue potential. The new tablet app takes advantage of the larger displays and processing power of iOS and Android tablets and upgrades to the existing iOS and Android smartphone apps add new functionality and enhance usability. The new mobile apps are available immediately.
The apps enable field service workers to streamline legacy paper-based processes. They provide a centralized point for all functions in the work order life cycle and are synchronized in real-time with the entire field service team, dispatchers and back office systems. Work order and asset management, job scheduling, time sheets, quotes and invoicing can be managed directly by field service workers through the FieldAware Mobile Apps.
Integration with FieldAware Web Apps in the central and back offices streamlines processes and increases productivity. The solution provides in-time reports and dashboards of the entire organization, or a subset of functions, jobs and people, at any given time.
“Tablets are quickly becoming the device of choice for many field service organizations as they seek to add feature-rich functionality that can improve operations and ultimately beat the competition,” said Johnny Jones, Vice President of Global Distribution for FieldAware. “Our new tablet apps and upgrades to our smartphone apps will help field personnel to be even more productive and field service companies more profitable.”
The tablet apps support auto-rotation and include a new columnar format that enables technicians to view all work order or customer-related information on a single screen. Action buttons that enable technicians to view work orders and related tasks, customer information and customer equipment, as well as to adjust software settings and “sync” the device, are now available from every screen. The smartphone apps have also been upgraded and now include improved navigation and the ability to view all work order information from a single screen.
“FieldAware’s new app designed specifically for tablets has helped our technicians be even more productive. They can see more information on a single screen and access FieldAware’s total functionality even faster. We love the new app.” Robert Henrich, President, Henrich Equipment Co., Inc.
In field testing, FieldAware’s new tablet apps saved technicians an average of thirty minutes per day over apps designed for smartphones (iOS and Android apps not designed specifically for tablets); the improved smartphone apps saved an additional ten minutes over the existing apps.