How Is Orkin Enhancing The Service Experience For Its Customers?

By PRESS RELEASE — February 11, 2009

Motorola, Inc. announced that Orkin Inc., one of the country's leading pest and termite control service providers, has equipped more than 1800 of its commercial field specialists with Motorola's rugged MC70 Enterprise Digital Assistants (EDA) to improve and streamline its customer service. By leveraging a Motorola enterprise mobility solution, Orkin is now able to capture and exchange business-critical information according to its enterprise demands and remain a leader in the industry.

With more than 400 locations in the United States, Canada, Mexico, Central America, the Caribbean, the Middle East and Asia, Orkin is one of the largest providers of pest management services in North America. The company selected Motorola's MC70 EDA to enhance the quality of service by timely capture of data for its commercial customers, which ultimately enhances the overall customer experience. With Motorola's flexible enterprise mobility solution, Orkin field specialists not only have the technology needed to improve their overall performance, but are equipped with a rugged mobile computer designed to withstand the rigors of everyday use.

"When we decided to expand our use of mobile devices, we evaluated numerous options," said Tom Porter, chief information officer, Orkin. "In the end, we determined that Motorola's mobile computers would best fit our business needs and would give us the ruggedness, quality and serviceability we needed to enhance the level of service we provide for our valued customers."

In the initial stage of the rollout, approximately 1500 Orkin commercial specialists are using Motorola MC70 EDAs. The solution provides Orkin with the necessary tools to achieve a new level of enterprise productivity. With the ability for real-time access to more accurate and consistent data, Orkin can now better serve its customers and ensure they are receiving the best and most efficient service possible.

"Motorola Enterprise Mobility solutions enable service organizations, like Orkin, to improve response times, increase the number of service calls, reduce travel costs and eliminate paperwork for enhanced customer service," said Jim Hilton, director of field mobility, Motorola Enterprise Mobility business. "Motorola's field mobility solutions offer Orkin an unmatched ecosystem of management tools, software, security applications and services, which will help the company further cement its leadership position in the market."

Motorola is known around the world for innovation in communications and is focused on advancing the way the world connects. From broadband communications infrastructure, enterprise mobility and public safety solutions to high-definition video and mobile devices, Motorola is leading the next wave of innovations that enable people, enterprises and governments to be more connected and more mobile. Motorola had sales of US $30.1 billion in 2008.

Founded in 1901, Atlanta-based Orkin, Inc. is a wholly owned subsidiary of Rollins, Inc. and is an industry leader in essential pest control services and protection against termite damage, rodents and insects. Orkin and is sister subsidiaries, Western Pest Services and the Industrial Fumigant Company, operate from more than 400 locations in the United States, Canada, Mexico, Central America, the Caribbean, the Middle East and Asia. The Company's almost 8,000 employees serve approximately 1.7 million customers, including homeowners and numerous industries comprised of food and beverage processing, foodservice, hospitality, healthcare, retail, warehousing, property/facilities management, schools and institutions.

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