IKON Office Solutions has rolled out a mobile field force automation solution from Agentek to its field service technicians in North America. Agentek's Agent Field Service is designed to enable customers to meet fixed and unplanned service commitments, synchronize call center and field service operations and reduce service delivery costs.
"We chose Agentek because they provide the most complete and versatile mobile application and infrastructure in the marketplace today," said Tracey Rothenberger, IKON VP and CIO. "Agentek Field Service provides the communications technology to drive IKON Edge, providing a direct communications and support link between our technicians, customers and information systems, and a direct line-of-sight into business operations to better ensure that customer expectations are met."
Agent Field Service streamlines and automates the capture and transmission of data in real-time, providing IKON with an enterprise-wide wireless communication and mobile workforce management system that automates critical field services processes—resulting in service delivery efficiencies and improved customer service.
Agentek's VP of Sales, Erik Anderson, said, "IKON joins a growing list of companies that are gaining greater visibility and control of their field operations from utilizing Agentek's communications technology."