Bothell, Wash. -- Dexterra Inc.
, a leading provider of software to automate and manage mobile workforces, announced that ThyssenKrupp Elevator (TKE) Americas Business Unit
has selected the Dexterra Mobile Service application, based on the Dexterra Concert mobility platform, to mobilize its approximate 5,000 field operations employees in more than 100 different locations.
TKE chose the off-the-shelf Dexterra Mobile Service application for its ability to tightly integrate with the elevator company's enterprise Oracle CRM/ERP
systems which will in turn provide its workforce with the process-rich data they need while working in the field.
ThyssenKrupp Elevator is the largest producer of elevators in North America, and is one of the world's premier manufacturers, installers and service providers for vertical and horizontal transportation
. With over 10,000 employees and more than 100 branch and service locations in North America alone, it is of utmost importance that TKE and its field workforce is able to stay on the cutting edge with innovative technology.
"Dexterra sets itself apart from the competition not only in its mobile platform capabilities, but through its ability to offer off-the-shelf applications that will allow us to rapidly realize value in this tough economic environment," said Barry Pletch, CEO, ThyssenKrupp Elevators AMS. "The productivity of our field service workers is challenged because of the complexity of our legacy back end systems. We anticipate that by streamlining and optimizing these business processes with Dexterra, we can improve our company's bottom line in very short order, offering us a real tangible opportunity to improve customer satisfaction, increase productivity and reduce our operational costs."
"Delivering fully and natively integrated end-to-end solutions for employees in the field helps companies like TKE to automate their workflow and get the most benefit from their mobility solution," said Rob O'Farrell, general manager of Mobile Platform and Applications for Dexterra. "Dexterra is helping TKE streamline business processes and gain a competitive edge by enabling their field operations techs to take real-time business actions in the field, which in turn will help them to fully realize their investment in their existing back-office systems."
About ThyssenKrupp Elevator
ThyssenKrupp Elevator, Americas Business Unit, is the largest producer of elevators in North America, with over 10,000 employees, more than 100 branch and service locations, and sales of over 2.5 billion US dollars. ThyssenKrupp Elevator, Americas Business Unit, oversees all business for the operations in the USA, Canada, Central and South America. It is part of ThyssenKrupp Elevator AG, one of the leading elevator companies in the world, represented at over 800 locations in more than 60 countries. With nearly 40,000 employees, the company generated sales of approximately 5.0 billion euros in the fiscal year ended September 30, 2008. Its capabilities include passenger and freight elevators, escalators and moving walks, stair and platform lifts, passenger boarding bridges as well as quality service for all products.
The business mobility company. Dexterra provides a broad portfolio of mobile applications built on its open mobility platform, Dexterra Concert, that enables businesses worldwide to manage and optimize their mobile workforces. Dexterra supports the largest selection of mobile devices and integrates with the widest range of enterprise back-office systems in use today. Dexterra's end-to-end solutions help companies large and small experience rapid deployments, greater returns, higher customer and user satisfaction, and a longer lifespan over any other competing solution.
Dexterra has operations in the Americas, Europe, Middle East and Asia Pacific and a vast network of global partners including Accenture, AT&T, IBM, Microsoft, Motorola, RIM and Telstra.