Maintenance Co. Rolls Out FieldConnect Solution

— July 13, 2011

KDC Service & Maintenance has chosen FieldAccess for Sage Timberline Enterprise and is in the final stages of migrating from FieldConnect’s FieldAccess product for Sage Timberline Office to FieldAccess for Sage Timberline Enterprise for use throughout the service and maintenance division, it was announced by FieldConnect president, Rick Galyean.
 
“The original FieldAccess for Sage Timberline Office has been a great investment for our business,” says Al Santa Maria, director of KDC Service & Maintenance. “It didn’t take us long to reward FieldConnect for their performance by choosing FieldAccess for Sage Timberline Enterprise. After exhaustively testing the new FieldAccess for Timberline Enterprise product, it’s clear to us that we made the right decision.”
 
FieldConnect was selected for its complete product offering and tight integration into Sage Timberline products.
 
Cirks Construction, Inc./KDC Service & Maintenance is a leading supplier of repair and maintenance services to convenience stores, retailers, restaurants, and supermarkets with a dedicated staff of service technicians located throughout California, Arizona, and Nevada. Cirks Construction, Inc. has offices in Orange and Rancho Cordova offering service and maintenance expertise, as well as commercial construction services (KDC Construction).
 
KDC service technicians are using FieldAccess to send and receive their work orders electronically, allowing for same-day billing of service work. FieldAccess gives KDC service technicians access to history, diagrams, pictures, and electronic timecards. For over a year, KDC has been using FieldAccess for Sage Timberline Office with Android smartphones and laptop computers.
 
Chris Sanders, a general manager at Cirks Construction, Inc. further added, “We were thrilled with FieldAccess for Sage Timberline Office and the new FieldAccess for Timberline Enterprise is a second home run for our business. FieldConnect was the only vendor to offer a remote technician solution, integrated GPS offering and a customer portal for both Sage Timberline products. It’s also clear that FieldConnect’s knowledge of field service is unmatched in the industry. FieldConnect has been an excellent business partner for KDC Service & Maintenance.”

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