Fremont, CA--Zenprise, Inc. announced that Duane Morris selected Zenprise for BlackBerry to automate the monitoring, troubleshooting, and management of their mobile service.
Duane Morris is one of the 100 largest law firms in the world, with 24 offices spread across 4 different countries. The firm is experiencing significant growth, so much so that the National Law Review designated them as one of the fastest growing law firms in the country.
Attorneys at Duane Morris increasingly rely on BlackBerry smartphones to facilitate communication and collaboration amongst colleagues and clients. "We noticed a steady increased use of mobile devices over laptops in the field," said John Sroka, CIO, Duane Morris. "Our firm is one of the most tech savvy in the industry. Given the importance of mobile devices in the field, we needed a tool to proactively detect and resolve global BlackBerry infrastructure and user issues. Zenprise's mobile service management solution helps the firm stay connected and ahead of the technology curve."
Zenprise software automatically troubleshoots end user issues across the entire BlackBerry environment. Unlike traditional monitoring solutions, Zenprise identifies the root cause of user issues and provides detailed resolution instructions to fix these problems. In addition to monitoring the BlackBerry Enterprise Server, Zenprise is the only solution that also checks wireless network availability, Active Directory health, BlackBerry SRP availability, carrier availability, WAN/LAN network performance, and overall Microsoft Exchange server health.
"Duane Morris needed a solution to proactively identify and remediate BlackBerry problems before users even call the help desk," said Ahmed Datoo, Vice President of Marketing, Zenprise. "Zenprise ensures that Duane Morris' attorneys around the globe are always connected with their BlackBerry smartphones."
A 2007 Gartner Cool Vendor, Zenprise software automatically troubleshoots end user issues across the BlackBerry environment. Unlike pure monitoring solutions, Zenprise identifies the root cause of end user issues and provides detailed resolution steps to fix these problems. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud.
About Duane Morris
Duane Morris LLP offers innovative solutions across diverse industries in the United States and internationally to address the legal and business challenges of today's evolving global markets.