Manage Work Orders with Field Force Software

— September 20, 2011

Telogis Progression from Telogis Inc. is a Software-as-a-Service work order management platform that features tracking, routing, work order creation, dispatch, customer service, route compliance reporting, traffic reporting, and other functionalities. It is available as Progression, Progression Pro, and Progression Enterprise.
 
The system works with existing ERP and CRM systems, as well as order management, outage management and preventive maintenance packages to fully optimize mobile resource planning.
 
Telogis Progression also integrates with the Telogis Route multi-vehicle route optimization system, Telogis Fleet GPS fleet management system, and Telogis Mobile handheld application to provide an end-to-end enterprise platform that provides strategic and dynamic routing, real-time work order management, telematics and mobile integration on a single platform — everything enterprises need to manage the lifecycle of a work order.
 
The visualization feature allows users to view jobs on a map with clusters, view routes on a map, and view job status updates as a list and Gantt chart. In the dispatch center, users can add, delete, edit jobs; assign jobs to nearest vehicles; and dispatch jobs over e-mail and Telogis Mobile in real time.
 
The detailed work order management: highlights equipment, skills, certifications needed, and delivery instructions, and allows users to schedule work in compliance with these constraints. Real-time InSight alerts notify users of events in the field that may affect the day’s schedule, such as vehicles running behind schedule or performing stops out of order.
 
Closed-loop customer notifications alert customers to estimated time of arrival, start times, and job completion.
 
With planned versus actual reporting, users are notified of variations to the plan—such as route deviation—allowing the fleet manager to refine their planning over time.
For more information on Telogis Progression and the complete platform of Telogis location-based solutions, visit http://www.Telogis.com.

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