Managing BYOD in the Field

— July 22, 2013

A family business founded in 1925, Cheney Brothers, a food service distributor serving the southeastern U.S., now has a broad inventory of more than 15,000 supplies, from gourmet items to everyday food staples.

Because its customers rely on accurate and prompt deliveries, the distributor invests in technological systems to ensure that every order reaches customers on time and in optimal condition. Its warehousing systems process every order with precision and a fleet of modern, temperature-controlled delivery trucks equipped with satellite positioning technology provide customers with faster, more efficient deliveries.

As an early adopter of enterprise mobility solutions, Cheney Brothers employs a mix of iPhones, iPads and Android devices. Most of the devices were being used by the field sales and delivery team which includes sales associates, sales managers, drivers and executives. While most users have company issued devices, several users started using their own devices and service contracts.

Challenges
Cheney Brothers was using a standalone GPS locator and manually aggregated all the location information for all of their users. The location tracking app was unreliable because it relied heavily on end-user input and interaction. The app needed to be opened and running in the background every time before initiating the tracking, which became cumbersome for self-management.

With the previous solution, the tracking application was easily disabled and difficult to validate location tracking data integrity. Also, the company was finding it difficult to get its corporate application onto several hundred devices efficiently.

Cheney Brothers sought a location tracking capability solution that could run deep analytics based on the locations of its sales staff and logistics team; the location of the drivers and field staff is important to running a successful food service distribution business.

Solution
With the Amtel MDM solution, Cheney Brothers now have a GPS locator and location history tracker for fleet management. Location tracking reports help pinpoint where devices were last located, where they have been over a period of time or find the exact GPS location of all devices at any given point in time.

The company has also set up an enterprise app store for easily distributing custom logistics apps to thousands of devices and can enforce “whitelist” policies and block “blacklist” apps. IT administrators have also configured the password policies for iOS and Android devices and deploy these policies quickly over-the-air (OTA).

In addition, with Amtel’s E-mail Gateway, administrators can block unwanted devices and users from accessing the corporate email server, integrate with Active Directory, and automatically sync Exchange ActiveSync devices. Allowing users to enroll using their Exchange credentials has ensured fast and easy on-boarding.

ROI
As a result of implementing the solution, the company has reported increased efficiency of the field sales and logistic teams with geo-fencing restrictions. “Having accurate location reporting helped us to see last known location, location history and daily reporting for all devices,” explained Daniel Midgett, IT Support Specialist, Cheney Brothers.

“The ability to setup and use over 40+ geo-fence restrictions for different users and user types based on group or profile worked like a charm. As an administrator, I got the ability to push enterprise apps and related updates easily to hundreds of devices, and the service portal was easy to use,” he said.

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