CINCINNATI, OH --- Vertical Solutions, Inc. (VSI), a leading
developer of Service Management Software, announces that JEOL USA, Inc. has
chosen VSI's PowerHelp product suite as a strategic corporate business
system. The company, which supports 2,000 customers in the United States
with 200 service technicians, will use PowerHelp to support its field
service business and processes while integrating with its sales,
accounting, and logistics systems. In addition to increasing productivity
and improving scheduling, JEOL USA anticipates VSI's PowerHelp solution
will help it generate additional revenue by having a complete and
centralized view of customer data.
"One of our big drivers is customer satisfaction," says Patrick McGinley,
VP, Director, GM JEOL USA Service Division. "VSI's PowerHelp offers us a
way to elevate our service organization while tying it together with all of
our corporate business systems."
JEOL USA manufactures complex products that require sophisticated
deployments for field personnel. Scheduling is difficult, and the enhanced
visibility offered by VSI's PowerHelp will enable the company to increase
customer satisfaction and improve productivity. "We wanted to improve our
business processes, and that's where PowerHelp will come into play," says
McGinley. "PowerHelp was the only product that had unanimous confirmation
from our entire team, because VSI really understood our business issues."
"JEOL USA's exceptionally high customer satisfaction ratings show it is
very committed to continuous process improvement," says Ron Wegmann Sr.,
CEO of Vertical Solutions. "We are honored that it has chosen our PowerHelp
solution to help it take the next step in integrating and improving its
PowerHelp is a next-generation, web-based technology that enables any
external service center, customer service, service provider, or human
resources environment to dynamically manage information. Its open platform
helps contact centers combine various contact channels from different
vendors and technology into a single view while providing seamless support
that carries across all touch points in an organization.
JEOL is a world leader in electron optical equipment and instrumentation
for high-end scientific and industrial research and development. Core
product groups include electron microscopes (SEMs and TEMs), instruments
for the semiconductor industry (electron beam lithography and a series of
defect review and inspection tools), and analytical instruments including
mass spectrometers, NMRs and ESRs. For more information about JEOL USA or
any JEOL products, visit www.jeolusa.com, or call 978-535-5900.
About Vertical Solutions, Inc. (VSI)
VSI develops, implements, and supports its award-winning PowerHelp suite of
service management software solutions. PowerHelp is a robust, modular
application that offers in-depth functionality for Customer Support, Field
Service, Sales and Marketing Automation, and Mobile environments. Companies
in a variety of industries and throughout the world use PowerHelp to
improve service response and resolution times, reduce the costs of
delivering service, capture actionable customer data, seamlessly integrate
with external partners, and broaden their portfolio of service offerings.
PowerHelp is flexible, integrates easily with legacy systems, and offers
one of the industry's fastest deployment times, all of which contribute to
its low total cost of ownership and high return on investment. The
company's customer list is 100-percent referenceable, and includes General
Binding Corp., Reynolds and Reynolds, ABB, Inc., and A. O. Smith Water
Products Co. VSI is headquartered in Cincinnati, OH, with offices and
partners worldwide. Fast ... Powerful ... Guaranteed. For more information,
visit http://www.VSI-Powerhelp.com or call 1.800.466.0238.