Manufacturer Optimizes Field Service Business with Vertical Solutions Software

— March 13, 2008

CINCINNATI, OH --- Vertical Solutions, Inc. (VSI), a leading developer of Service Management Software, announces that JEOL USA, Inc. has chosen VSI's PowerHelp product suite as a strategic corporate business system. The company, which supports 2,000 customers in the United States with 200 service technicians, will use PowerHelp to support its field service business and processes while integrating with its sales, accounting, and logistics systems. In addition to increasing productivity and improving scheduling, JEOL USA anticipates VSI's PowerHelp solution will help it generate additional revenue by having a complete and centralized view of customer data.

"One of our big drivers is customer satisfaction," says Patrick McGinley, VP, Director, GM JEOL USA Service Division. "VSI's PowerHelp offers us a way to elevate our service organization while tying it together with all of our corporate business systems."

JEOL USA manufactures complex products that require sophisticated deployments for field personnel. Scheduling is difficult, and the enhanced visibility offered by VSI's PowerHelp will enable the company to increase customer satisfaction and improve productivity. "We wanted to improve our business processes, and that's where PowerHelp will come into play," says McGinley. "PowerHelp was the only product that had unanimous confirmation from our entire team, because VSI really understood our business issues."

"JEOL USA's exceptionally high customer satisfaction ratings show it is very committed to continuous process improvement," says Ron Wegmann Sr., CEO of Vertical Solutions. "We are honored that it has chosen our PowerHelp solution to help it take the next step in integrating and improving its business processes."

PowerHelp is a next-generation, web-based technology that enables any external service center, customer service, service provider, or human resources environment to dynamically manage information. Its open platform helps contact centers combine various contact channels from different vendors and technology into a single view while providing seamless support that carries across all touch points in an organization.

About JEOL

JEOL is a world leader in electron optical equipment and instrumentation for high-end scientific and industrial research and development. Core product groups include electron microscopes (SEMs and TEMs), instruments for the semiconductor industry (electron beam lithography and a series of defect review and inspection tools), and analytical instruments including mass spectrometers, NMRs and ESRs. For more information about JEOL USA or any JEOL products, visit www.jeolusa.com, or call 978-535-5900.

About Vertical Solutions, Inc. (VSI)

VSI develops, implements, and supports its award-winning PowerHelp suite of service management software solutions. PowerHelp is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales and Marketing Automation, and Mobile environments. Companies in a variety of industries and throughout the world use PowerHelp to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. PowerHelp is flexible, integrates easily with legacy systems, and offers one of the industry's fastest deployment times, all of which contribute to its low total cost of ownership and high return on investment. The company's customer list is 100-percent referenceable, and includes General Binding Corp., Reynolds and Reynolds, ABB, Inc., and A. O. Smith Water Products Co. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. Fast ... Powerful ... Guaranteed. For more information, visit http://www.VSI-Powerhelp.com or call 1.800.466.0238.

POST A COMMENT

comments powered by Disqus

RATE THIS CONTENT (5 Being the Best)

12345
Current rating: 0 (0 ratings)

MOST READ STORIES

topics

Must See


FEATURED REPORT

Boosting the Field Sales Force

Mobility has changed field. It has resulted in access, which has led to process transformation and new efficiencies. Now it's time to think about enablement—boosting sales through the right content, delivered at the right time.