Mobile Industry on the Move August 2

By Mobile Enterprise Editors — August 02, 2014

Change happens fast in mobile—here's a few from last week you might have missed.

Oracle  announced that it has signed an agreement to acquire TOA Technologies (TOA), a  provider of cloud-based field service solutions. TOA’s solutions manage over 120 million service events annually in more than 20 countries and include global brands across many industries including DISH Network, E.ON, Home Depot, Ricoh, Telefonica, Virgin Media and Vodafone.

"Companies want to offer customers a unified and highly engaging experience each time they interact with them,” said David Vap, Group Vice President, Oracle Product Development. “Field Service is a critical aspect of customer service and by integrating TOA with Oracle Service Cloud, Oracle will uniquely offer enterprises the ability to coordinate face-to-face service interactions from the contact center to service scheduling and delivery. Further, by integrating TOA with Oracle’s ERP Cloud and ERP Applications, enterprises’ field service teams will have better information and can be operated more efficiently and at lower cost.”

451 Research Principal Analyst Chris Marsh commented, “Oracle has for a while now been a bit of a laggard when it comes to giving its enterprise customers more mobile options. They are reputed to have been circling a number of application platform vendors for a while now, but evidently the money or the aspiration wasn’t right for the deal to be done. In TOA however they have a strong cloud platform catering to the field-force, what our surveys show is a critical area for many enterprises’ mobilization priorities. Now the hard work begins for Oracle in integrating the technology into its Service Cloud without disrupting TOA's existing customer base and in a way to ensure Orcale can build in future mobile assets it will most certainly be looking to aquire. There are precedents – look at SAP and its various Syclo and SUP integrations over the past few years – of just how difficult this can be to execute on. Good news for both Oracle and TOA but the hard work starts now.”

Microsoft Corp. appointed John W. Stanton to the company's board of directors.

"John brings extraordinary experience in the mobile communications industry and deep business acumen, and we are delighted that he is joining Microsoft's board of directors," said John W. Thompson, Microsoft chairman.
Stanton has led wireless operators in the United States over the past three decades, and operated wireless networks in Europe, Africa, Central and South America, and New Zealand.  During the 1980s, he served as COO and vice chairman of McCaw Cellular. Following, from 1992 to 2005, he served as chairman and CEO of Western Wireless Corp. From 1995 and 2003, he filled the role as chairman and CEO of VoiceStream Wireless—which was acquired by Deutsche Telekom and subsequently renamed T-Mobile USA—and has also served as director and later chairman of Clearwire Corp. from 2008 to 2013.

"John's insights into mobility around the globe and his expertise in working with organizations as CEO and as a board member will be invaluable as we transform Microsoft for growth and leadership in the mobile-first, cloud-first world," said Microsoft chief executive officer Satya Nadella.

Stanton currently serves as chairman of Trilogy Equity Partners, a private equity fund that invests in early-stage growth opportunities in the wireless ecosystem, and Trilogy International Partners, a wireless operator in Central and South America and New Zealand.

Nokia appointed Ramzi Haidamus as President of the company's technology business as well as a member of the Group Leadership team—starting in September 2014.

"Ramzi has the perfect blend of technology savvy, business leadership and innovation experience to head our technologies business," said Rajeev Suri, President and CEO of Nokia. "With Ramzi at the head of the Nokia Technologies team and our continuing investment in advanced research and development, we are well-positioned to drive the innovation and licensing business needed to move us closer to our goal of technology leadership in a world where everyone and everything is connected."

A trained engineer, Haidamus has spent most of his career (17 years) with Dolby Laboratories—where he held a variety of roles with chief operating officer-level responsibility. He has led innovation efforts, including those related to Dolby's technological roadmaps and standards development for DVD and Blu-ray and has experience in developing new technologies and growing new businesses as President of Via Licensing Corporation—a Dolby subsidiary.

IBM has acquired CrossIdeas, a privately held provider of security software that governs user access to apps and data across on-premise and cloud environments.

"The addition of CrossIdeas extends IBM's market share portfolio of identity and access management capabilities," said Brendan Hannigan, General Manager, IBM Security Systems. "IBM can now provide enterprises with enhanced governance capabilities and transparency into risk from the factory floor to the board room, giving leaders the insight they need to protect their brand and customers."

Also, IBM has elected Alex Gorsky and Peter R. Voser it its board of directors. 

"We are delighted that Alex and Peter will be joining the IBM board of directors. Both are accomplished international business leaders. They each have deep and successful experience running information-intensive global enterprises and both are well known as pacesetters in innovation. Their expertise and insights will be extremely beneficial to IBM and our shareholders,” said Ginni Rometty, IBM chairman, president and CEO.

Gorsky's work experience includes chairman of the board of directors, CEO and chairman of the executive committee of Johnson & Johnson. Prior, he held multiple executive positions with Johnson & Johnson, including company group chairman for Ethicon, worldwide chairman of the Surgical Care Group and worldwide chairman of the Medical Devices and Diagnostics Group. He currently serves on the boards of the Travis Manion Foundation and the Congressional Medal of Honor Foundation.

Voser is a retired CEO of Royal Dutch Shell plc—a global energy and petrochemicals company headquartered in the Netherlands and incorporated in the United Kingdom. He joined the company in 1982 and subsequently held various executive positions until 2002. Between 2002 and 2004, he served as chief financial officer and executive committee member of the Asea Brown Boveri Group of Companies.  He returned to Royal Dutch Shell in 2004, as chief financial officer from 2004 to 2009 and CEO from 2009—until his retirement in 2013.

He currently serves as a director of Roche Holding Ltd. and has been appointed to the board of investment company Temasek Holdings. He is also a member of the Business Council USA and the board of directors of the Peterson Institute for International Economics, as well as chairman of the board of St. Gallen Foundation for International Studies and the chairman of Catalyst.

Mozilla has appointed Chris Beard as CEO.

"Beard has a keen sense of where Mozilla has been—and where we're headed. He has unique experience connecting with every constituency that touches our products, including consumers, partners and community members. There's no better person to lead Mozilla as we extend our impact from Firefox on the desktop to the worlds of mobile devices and services," said Mitchell Baker, Mozilla chairwoman.

Beard first joined Mozilla in 2004. He was responsible for various roles including product, marketing, innovation, communications and user engagement. In 2013, he left the company as Chief Marketing Officer and began working at venture capital firm Greylock Partners as Executive-in-Residence. A year later, he returned to Mozilla and was appointed as interim chief executive.


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