Mobile Spurs Strange Conference Call Habits

By Mobile Enterprise Editors — August 26, 2014

Communication in the workplace has forever changed, and remote employees have some interesting habits with their mobile devices. Meetings can be attended from home, the beach, an airport—pretty much anywhere an employee is.
According to InterCall, total mobile calls were up 19% from 2012 to 2013; total mobile conferencing minutes were up 17% from 2012 to 2013. Around 20% of total conference call minutes were through mobile devices in 2013.
Many Things from Anywhere
Eighty-two percent of respondents admitted to working on unrelated items while on a conference call, and the ability to multi-task may be why 64% of workers actually preferred joining a conference via a mobile device over a landline.
Multitasking activities included: getting other work done, sending emails, eating, texting, social media, video games, shopping and even going to the restroom.
In addition, respondents call in from anywhere and everywhere. The strangest places they have taken a conference call include:

  • A truck stop bathroom
  • McDonald's Playplace
  • The closet of a friend’s house during a party
  • The beach
  • Behind a church during a wedding rehearsal
  • The racetrack
  • Chasing dog down the street because she got out of the house
  • Disney World
  • Fitting room while trying on clothes

In the battle of the sexes, men are more likely to multi-task (83% to 78%); women are 3x more likely to mute a call to shop online (6% to 2%); men are more likely to use the restroom (50% to 41%) and women are more likely to mute a call in order to eat or make food (40% to 32%).
Faking It
Plus, according to the survey, 39% of employees admitted to dropping off a call without announcing it so that they could pretend to have participated the whole time. Another 27% admitted to falling asleep during a conference call and 5% said they have had a friend take a work conference call in their place.


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