BURLINGTON, Mass. and WALLDORF, Germany -- ClickSoftware Technologies Ltd
. and SAP
AG announced a global reseller agreement, underscoring SAP's continued commitment to its ecosystem strategy that brings value to customers through collaboration with partners.
SAP will resell ClickSoftware's ServiceOptimization Suite as the SAP Workforce Scheduling and Optimization application by ClickSoftware, helping customers meet the challenge of optimizing the mobile service workforce.
Improving the efficiency and effectiveness of the mobile workforce is a growing challenge for today's companies. Whether this is driven by competitive, regulatory, financial or growth pressures, there is a need to deliver significant operational cost efficiencies and improved customer satisfaction. SAP Workforce Scheduling and Optimization helps customers to automate real-time proactive and reactive decision-making. Having the ability to act in real time on data from the field and produce optimal decisions for resource allocation and job scheduling can help SAP and ClickSoftware customers obtain the benefits of implementing a comprehensive service optimization solution.
The strong partnership between ClickSoftware and SAP is supported by a growing number of leading global customers, including Anglian Water Services, Bosch, ETSA Utilities, Konica Minolta, Pacific Gas & Electric, Philips Healthcare, Siemens Power, Southern California Edison, Xerox and many others across a number of industries.
"By integrating solutions from SAP and ClickSoftware and centralizing our operational scheduling functions, we have radically changed the way we work at Anglian Water," said Chris Boucher, CIO, Anglian Water. "The real-time visibility of a customer's history coupled with a consistent approach to managing our workloads has not only provided better customer service, but also enables more proactive and sustainable management of our assets."
The new solution -- based on ClickSchedule 7.5, which has achieved "Powered by SAP NetWeaver" status -- will complement and enhance the workforce planning and scheduling capabilities of the SAP ERP and SAP Customer Relationship Management (SAP CRM) applications for field-service management and enterprise asset management, with real-time optimized scheduling, maintenance scheduling, customer-demand forecasting, shift/roster planning and business analytics to increase productivity, reduce costs, support growth and strengthen customer relationships. SAP Workforce Scheduling and Optimization is available immediately.
"SAP and ClickSoftware will deliver real bottom-line value to customers within multiple industries across North America, Europe and Asia Pacific," said Dr. Moshe BenBassat, chairman and CEO, ClickSoftware. "We have been positioning our solutions together with SAP software for many years, and take great pride in the integration of our solutions and in the value that our customers realize from our powerful partnership. Under the new agreement, SAP's sales force will now have ClickSoftware's products on its price list and can offer it to SAP's customers. This will enable customers to license a comprehensive, integrated mobile workforce optimization software solution from a single source--SAP."
"There is growing demand in the market for more comprehensive field service management that incorporates decision support and optimization," said Tobias Dosch, senior vice president, Suite Solution Management, SAP AG. "Our relationship with ClickSoftware is a prime example of how SAP meets specific customer needs by leveraging our partner ecosystem to complement and extend SAP solution offerings. We are pleased to expand our relationship with ClickSoftware to bring this important capability to our customers, further increasing the value derived from investments in SAP solutions."