Sprint's Answer to T-Mobile Test

— June 24, 2014

In conjunction with the announcement of its nationwide availability of HD Voice, as well as 28 new 4G LTE markets and 3 new Sprint Spark markets, Sprint also launched a "satisfaction guarantee" program inviting users to experience its service risk-free for 30 days.
"We believe customers will be delighted with the Sprint retail experience, our customer service, and the performance of America’s newest network," said Dan Hesse, Sprint Chief Executive Officer, “so we’re guaranteeing it.”
This offer came just a few days after T-Mobile CEO John Leger, launched Uncarrier 5.0, offering 7-day iPhone 5s "test drives" to potential users on his network.
Sprint ripped-and-replaced overhaul of its 3G network and deployed 4G LTE in 471 markets, to deliver faster data speeds and improved call quality. The company says it has seen a marked decrease in dropped and blocked calls. New market launches, coverage expansions, and technical network advancements will continue in the coming months.
Network Updates
Sprint HD Voice, is now available nationwide and provides a fuller, more natural-sounding voice, plus noise-cancelling technology that virtually eliminates background noise from places like busy roads or crowded restaurants. Sprint currently supports 28 HD Voice-capable postpaid smartphones and 33 prepaid phones. The company estimates approximately 16 million customers are currently using an HD Voice enabled device.
4G LTE was launched in 28 new markets, including Seattle, Cleveland and San Jose, bringing Sprint’s nationwide 4G LTE footprint to 471 cities covering more than 225 million people. Sprint expects to reach 250 million with 4G LTE coverage by mid-year.
Sprint Spark is an enhanced LTE service that’s built for data and designed to deliver average wireless speeds of 6-15Mbps and peak wireless speeds of 50-60Mbps today on capable devices, with increasing speed potential over time. The company plans to reach 100 million people by year-end with the service.
It is available in the following 27 cities: Austin, Baltimore, Chicago, Dallas, Fort Lauderdale, Fort Worth, Houston, Jacksonville, FL., Kansas City, KS/MO.; Los Angeles, Miami, New York, Newark, Oakland, Orlando, Philadelphia, Provo, Salt Lake City, San Antonio, St. Louis, Tacoma, Tampa, Trenton, Waukegan, Winston-Salem and Greensboro, and West Palm Beach.
International WiFi calling, slated to be available in the coming weeks, will enable customers to make calls and send texts via WiFi in more than 100 countries. The service makes mobile communications possible virtually anywhere in the world and in nearly any network situation.
A Better Experience – Guaranteed
The satisfaction guarantee provides wireless users a risk-free experience of Sprint’s improved network, exclusive "Framily" plan, and unique services. If customers aren’t completely satisfied with the Sprint experience within the first 30 days, Sprint will refund the cost of their device and waive all service and activation charges.
The satisfaction guarantee is available beginning June 27 to new consumers and select small corporate liable customers who activate a new line of service at a Sprint company owned store or preferred retailer, by calling 1-800-SPRINT1 or using www.sprint.com/network. The guarantee is available to current customers adding new lines of service in a Sprint store, online at sprint.com or by calling 1-800-SPRINT1.


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