SALISBURY, Md.--- Among service organizations recently surveyed by the Aberdeen Group, a
Harte-Hanks Company (NYSE: HHS), companies that have implemented leading
practices like automation and mobile field service solutions have
improved service level agreement compliance 23% and overall service
The recently published study, underwritten in part by Navtrak, entitled "Making
Money via Mobile Field Service," found
that field service organizations are successfully implementing
strategies to create automatic linkage between headquarters operations
and technicians in the field. Mobile applications are being deployed to
aid scheduling and dispatch, work order management, advanced technician
and vehicle locating and the capture of data surrounding equipment
status and performance.
Navtrak's recent agreement with InfoLogix,
Inc. (NASDAQ: IFLG), a leading technology provider of enterprise
mobility and RFID solutions, enables the companies to jointly provide a
complete 'single source'
mobility solution for the fleet management industry, harnessing the
advanced capabilities of Navtrak's GPS-based
resource management services and InfoLogix's
suite of enterprise
mobility solutions -- ranging from
inventory and work order tracking, to signature capture, automated
dispatching/scheduling and more.
"Top organizations are utilizing mobile
technology for far more than basic communication,"
said Micky Long, Research Director at the Aberdeen Group and coauthor of
the report. "By leveraging mobility hardware
and robust software applications, service organizations are providing
technicians with better, more timely information about service requests,
enabling service managers to better track service assets and are
enabling technicians to capture and communicate completed information
back to headquarters."
has always been to help mobile
workforce organizations to be more efficient and productive,
enabling them to grow their business," said
Jim Duncan, President of Navtrak. "The
combination of InfoLogix's
unique ability to provide complete 'single
source' mobility solutions, together with the
advanced capabilities of Navtrak's GPS-based
resource management services, will provide the comprehensive,
integrated, easy-to-manage mobile enterprise solution that service and
delivery companies have been looking for,"
Micky Long recommends that service organizations consider the following
strategies to better position themselves to meet customer service needs:
real-time two-way data flow among all elements of the service chain
mobile technology to capture accurate information on serviceable assets
company-wide service intelligence knowledge base
service technicians with personalized performance information
Nearly 350 companies participated in this quantitative study, including
Abbott Diagnostics, ADT, Cummins, Inc., IBM Global Services, Marathon
Oil, and Northrop Grumman.
Underwriters of the Mobile Field Service study are: Navtrak Inc.,
Dexterra, Panasonic TOUGHBOOK, Sprint/Nextel and MobileFrame.
To obtain a complimentary copy of the report, please follow this link: http://www.navtrak.net/aberdeen
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
positioned to educate users to action: driving market awareness,
creating demand, enabling sales, and delivering meaningful return-on
investment analysis. As the trusted advisor to the global technology
markets, corporations turn to Aberdeen-- for
insights that drive decisions.
About Navtrak, Inc.
Navtrak utilizes advanced wireless, GPS, Internet and database
technologies to deliver operational visibility and flexibility to fleet
managers - resulting in improved operating margins, productivity,
security and customer satisfaction. Navtrak transforms real-time,
location-based data into actionable business intelligence that is easily
integrated into customers' existing back-end
systems. For more information visit www.navtrak.net
or call 800-787-2337.
About InfoLogix, Inc.
InfoLogix is a leading provider of technology and RFID based
intelligence solutions that enable the mobile enterprise. InfoLogix uses
the industry's most advanced technologies to increase the efficiency,
accuracy, and transparency of complex business and clinical processes
for the healthcare industry and the commercial marketplace. With 19
issued patents, InfoLogix provides mobile managed solutions, on-demand
software applications, mobile infrastructure products, and strategic
consulting services to over 2,000 clients in North America including
Adventist Health, Universal Health Services, Stanford School of
Medicine, Kraft Foods, Merck and Company, General Electric, News America
Corporation and Mercedes Benz. Founded in 2001 and headquartered in
suburban Philadelphia, PA, InfoLogix has been named the sixth fastest
growing new business in the United States for the last three years by
Entrepreneur Magazine. InfoLogix is a publicly-traded company (NASDAQ:
IFLG). For more information, visit www.infologixsys.com.