Syclo and ServicePower Partner for Field Service Solution

— January 13, 2011

Syclo, a provider in enterprise mobile software, and UK-based ServicePower Technologies, a provider of outsourcing and field management solutions, have agreed to a partnership which will integrate Syclo’s next generation version of SMART Schedule with ServicePower’s sophisticated scheduling technology. The agreement brings together Syclo’s proven experience in mobile applications for enterprise asset management (EAM) solutions and ServicePower’s scheduling expertise for field service industries.
 
The two companies worked together for the first time to deploy the new SMART Schedule to optimize scheduling activities for an East Coast gas utility servicing 2,500 square miles and 1.2 million people. The utility's field service staff uses the mobile solution to perform remote meter installations, main extensions and replacements, leak repairs, compliance, and survey work. The field employees' paper-based work orders were in excess of 140,000 per year and the company was also undergoing a complete work management system overhaul, so it was critical to find a comprehensive, easy-to-deploy mobile solution it could trust. SMART Schedule was the perfect fit.
 
A key part of the SMART Schedule deployment is the seamless data exchange between the customer’s current systems and utility workers out in the field. This allows the energy firm to track and schedule activities efficiently with handheld devices in real time. In addition, utilizing ServicePower’s scheduling optimization technology, the latest software version of SMART Schedule provides GPS mapping, appointment booking, and reporting features.
 
“With our industry-leading scheduling intelligence, built to deliver the best possible solutions, and Syclo’s expertise in solving enterprise mobile processes, we’re confident the new SMART Schedule will exceed the customer’s expectations,” says Mark Duffin, CEO of ServicePower.
 
“By eliminating a paper-based process with SMART Schedule and ServicePower scheduling we are now equipped with an intuitive process with the flexibility to reassign or reprioritize work in real time,” says Jeff Kleban, Syclo EVP of alliances.

SMART Schedule, part of the Syclo SMART suite of mobile applications keeps employee staffing maximized and balanced by letting planners leverage rules and objectives to build and update schedules so companies can schedule by criteria such as crew, skill level, priority, and geography.
 

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