TeamViewer, a provider of remote control and online meeting software, now offers full integration of remote support into Zendesk, a provider of cloud-based software for better customer service. Agents now can start secure TeamViewer support sessions directly from within a Zendesk ticket.
The integration is designed to offer several benefits including cross-platform support and improved resolution rates. IT support technicians can provide remote support for servers and computers running Windows, Mac and Linux from any Mac or Windows computer and even mobile devices. Technical issues can be solved in collaboration with the customer in real-time. This reduces time spent with a support case, and results in better resolution rates.
TeamViewer recently released its public API and plans to extend its offering for pre-built integrations for service desk, CRM, and systems management solutions. This allows companies to seamlessly integrate TeamViewer functionality with their other key business systems.
Seamless remote support process can be created in CRM or helpdesk solutions, E-Commerce platforms and others; Online meetings can be started from within everyday applications like email, accounting, and others; usage reports can be created and user data shared in other applications.
The integration of TeamViewer in other applications eliminates the time-consuming task of manually moving data between systems. Integration is available for Zendesk customers. To use remote support with TeamViewer, customers need a valid TeamViewer license.