Trimble has released its next-generation Work Management solution, a cloud-based software designed to enhance the productivity of mobile workforces through intelligent scheduling tools and performance analytics. The solution is part of an integrated suite that includes Fleet Management and Driver Safety.
The solution is available in two packages:
Performance Insight—which includes Performance Management Analytics, a suite of dashboards and reports that show key metrics including quality of service, efficiency and utilization of workers to deliver in-depth analysis and easily identify key trends and areas for improvement.
Performance Optimize—which includes Performance Management Analytics coupled with Scheduling and Optimization, a dynamic set of tools to plan, monitor and manage the execution of the workday in real-time to fully utilize the workforce.
Without performance management analytics, the field service manager may have quantities of data but doesn’t know what it means or how to use it to fully drive improvement. Performance Management Analytics provide visibility into what is preventing organizations from completing more jobs. Managers can look at regions, teams and even individual workers by job type and performance and gain insight into how to improve productivity.
“Field service organizations are constantly striving to be more efficient in managing their mobile workers,” said Mark Forrest, General Manager, Field Service Management Division, Trimble. “Gaining real-time insight into what is happening in the field is crucial to delivering higher levels of service excellence.”
In addition, Work Management Scheduling and Optimization offers an advanced toolset that automatically identifies and updates a mobile worker’s preferences (i.e. territory knowledge and skills), and then allocates the appropriate task to that worker. The Intelligent Advisor tool evaluates and displays the impact of assigning a job to a particular field worker in terms of overtime, tasks affected and travel time.