Trane Service Reps Improve Productivity with FieldConnect

— April 13, 2011

According to Tim Barnes, service operations manager at Tampa Bay Trane, “When Tampa Bay Trane started searching for a paperless service ticket, GPS and customer portal provider, FieldConnect was the only vendor to meet all of our needs. The integration of FieldConnect data into our Dynamics SL operating system has been seamless.”
 
Tampa Bay Trane, Trane's franchised agent and the sole and exclusive representative of Trane Commercial Air Conditioning Products and Services on Florida's South West Coast is now using FieldConnect’s suite of products throughout its field service operation, as FieldConnect president, Rick Galyean announced.
 
FieldConnect was selected for its complete product offering and tight integration into Microsoft Dynamics SL. Tampa Bay Trane installed FieldConnect’s FieldAccess, FieldLocator and FieldDirect products.
 
Since 1969, Tampa Bay Trane has delivered the needed skills for digital temperature control systems, start up and first year warranty service, maintenance agreements of many types, operator training, system energy analysis, replacements, retrofits, and repair contracting, 24x7x365 emergency services, rental equipment, performance contracting and HVAC system on-site operations.
 
Tampa Bay Trane’s technicians are using FieldAccess to send and receive their work orders electronically, allowing for same-day billing of service work. FieldAccess gives Tampa Bay Trane’s technicians access to history, diagrams, pictures and electronic timecards.
 
FieldLocator was selected to provide GPS tracking and advanced dispatch capabilities to Tampa Bay Trane. Using FieldLocator, all service calls are instantly displayed on a map along side of all technicians’ locations, allowing Tampa Bay Trane to dispatch the most appropriate technician with the most optimized routing.
 
Customers of Tampa Bay Trane are using FieldConnect’s FieldDirect product to manage their facilities through secure online portal, with full history, service request, and reporting capabilities.
 
Barnes further added, “With FieldConnect’s help, Tampa Bay Trane has customized FieldConnect’s offering to meet our exact needs. Our HVAC Service Technicians have found FieldConnect’s online offering simple and easy to use. For the first time in our history, our office staff and our customers have real-time access to technician service tickets. There are a lot of vendors that offer a paperless service ticket solution. FieldConnect was the only vendor to offer a paperless service ticket, an integrated GPS offering and an online customer portal. FieldConnect has been an excellent business partner and we look forward to many years of shared success.”

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