Viceroy Hotel Connecting Employees for Better Service

— July 30, 2014

The Viceroy Hotel New York has selected Voxer Business to keep employees more connected with one another—helping them deliver better service to customers. This will enable staff to communicate with each other discreetly using their WiFi-enabled iPod Touch devices in order to manage day-to-day activities and to efficiently deliver an enhanced customer experience.

"As a luxury hotel, our primary goal is to provide the highest quality of service, so it's vital that staff members across departments can communicate in real-time to efficiently serve our guests," said Chris Lennon, director of housekeeping, Viceroy New York. "While we wanted instantaneous voice communications for our staff, carrying radios or two-way radios with loud messages would be disruptive to guests, and staff could easily miss requests. Voxer Business enables us to discreetly contact our staff on their mobile devices with both live and recorded messages."

Communication Perks
The communications tool also queues all messages, so they are delivered or sent when the user has a usable connection. With remote access to all the staff, managers no longer need to run up and down floors, tracking down attendants, exponentially increasing productivity.

Since messages are recorded and can be set so that audio messages don’t automatically play, attendants and managers can be discreet in front of customers.

The tool also provides multimedia messaging support, so employees can communicate with texts and images. It provides configurable policies for data retention and data encryption, so communication is secure and messages are saved for the company's records, and managers can revisit conversations to clear up any discrepancies with customers or staff.

Since Voxer is device and network agnostic, employees can use any mobile device or network—without the need to purchase additional hardware or devices.

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