Water Company Selects ViryaNet Field Service Solution

— February 01, 2011

ViryaNet Limited, a leading provider of software solutions that optimize the planning, execution, and monitoring of service processes for mobile workforces, announced that Westernport Water (Australia) has selected the ViryaNet product for managing its mobile workforce.

Westernport Water selected the ViryaNet product to facilitate its strategic plan to achieve operational excellence by improving customer service, accuracy of reporting, and improvements in data collection. After a careful evaluation of competitive products, Westernport Water concluded that ViryaNet offered the most innovative products for managing its service business needs, a pre-packaged solution that greatly reduced the total cost of implementation and that the company and its people intimately understood Westernport's needs and challenges.

The ViryaNet mobile workforce management platform is a holistic, integrated, and customer-focused solution for optimizing field service operations. The solution consists of several components, including call center functions, work order management, scheduling and dispatch functionality, workflow, mobility, real-time monitoring capabilities, a full suite of business intelligence tools, and powerful integration capabilities. The solution's value is the agility it has to manage business process exceptions, in addition to the routine processes that are experienced by most companies.

At Westernport Water, the ViryaNet solution will be tightly interfaced with its Open Spatial GIS platform and the Assetic platform for asset management, giving a spatial view of assets and work orders to utility staff that are dispatching and managing work orders.

"We are pleased to welcome Westernport Water into the ViryaNet family," says Memy Ish-Shalom, CEO of ViryaNet. "We look forward to a successful implementation and to helping Westernport Water achieve measureable benefits in its delivery of service to its  customers."

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