SUNNYVALE, Calif. and PORTLAND, Ore. -- West Side Electric Company, Inc., a full-service electrical contractor, has improved its customer service, streamlined internal communications and enhanced its billing system through the use of TeleNav Track, a cell phone-based GPS navigation and tracking service.
"TeleNav Track has exceeded our expectations. With TeleNav Track, we can monitor the whole fleet at one time from any computer," said Glenn Grossman, service manager of West Side Electric. "As a result, our dispatcher has been able to reclaim approximately five hours a week that was previously being spent on routing our technicians. In addition, now that we know the exact location of our technicians, we are able to get them the parts they need more efficiently. We estimate that these two benefits alone add up to a cost savings of more than $13,000 a year."
Family-owned and operated since 1961, West Side Electric provides residential, commercial and industrial electrical contracting services to Clackamas, Clark, Multnomah and Washington counties. For nearly half a century, West Side Electric has completed an average of 6,500 jobs annually and is committed to providing its customers with reliable service.
Over the past few years, West Side Electric has seen a steady increase in competitors entering the electrical contracting business. With this competition came an increase in customer demands, leading the company to seek out a solution that would give them a competitive customer service advantage.
By deploying TeleNav Track on Sprint cell phones on all of its 33 fleet vehicles, West Side Electric has improved its dispatching and billing capabilities. With TeleNav Track, the company can direct field workers to job sites and to the nearest necessary part -- whether at the warehouse or a nearby company vehicle, as well as locate mobile assets if they go missing. Additionally, the company is able to view the location of the whole fleet at once so they can dispatch the closest employee in case of an emergency -- offering the most reliable response times to its customers.
"For companies that rely on a dispatching center to direct field employees, it is critical to have an effective system in place," said Sal Dhanani, co-founder and senior director of marketing for TeleNav. "With TeleNav Track, businesses can monitor their entire fleet at once to ensure maximum efficiency. This added visibility protects companies against lost revenue and can bolster immediate ROI, as seen with West Side Electric."
Currently, more than 9,000 organizations rely on TeleNav Track to help manage their mobile resources. In addition, industry analyst firm, Frost & Sullivan, recently recognized TeleNav Track with its 2008 North American Mobility Award for Best MRM Solution on a Handheld Device.
About TeleNav, Inc.
TeleNav, Inc., a privately-held company headquartered in Sunnyvale, California, was the first to launch a cell phone GPS system in the United States. Deployed by 14 carriers in 21 countries, TeleNav is a global leader in wireless location-based services (LBS). Currently, the company's solutions are available in four continents, including North and South America, Asia and Europe.
TeleNav's solutions include GPS navigation, Mobile Resource Management (MRM), social networking and local search. The company's flagship service, TeleNav GPS Navigator, offers functionalities comparable to in-car systems and standalone navigation devices, such as automatically-updated maps and business locations, full-color 3D moving maps, traffic alerts with one-click rerouting, location-sharing, business reviews, speech recognition, Wi-Fi hotspot finder, gas price finder and more. TeleNav also delivers its award-winning navigation service on the TeleNav Shotgun, a standalone GPS personal navigation device (PND) tailored specifically for business travelers. TeleNav's enterprise application, TeleNav Track, incorporates GPS-enabled tracking, time sheets, wireless forms and navigation. TeleNav Track is a widely adopted service with over 9,000 customer organizations using it today.
TeleNav services are available on more than 450 wireless devices and run on most major mobile platforms currently available. TeleNav's partners include Sprint Nextel, AT&T, T-Mobile USA, Alltel, Boost Mobile, SouthernLINC Wireless, Rogers, Bell Mobility, T-Mobile UK, T-Mobile Austria, China Mobile, Vivo Brazil, Telcel, NII Holdings, Research In Motion (RIM), Motorola, Samsung, Sanyo, LG, Palm, HTC, Hewlett Packard, Nokia, NAVTEQ, Tele Atlas, deCarta, INRIX and Qualcomm.