Xoriant Debuts New Field Service Solution

— February 09, 2011

Xoriant Corporation, a global product consulting and product engineering services company, recently announced the launch of ‘Xoriant Mobile Field Service Solution for Infor ERP LN’ – a solution to extend the reach of Infor ERP LN service solution beyond the enterprise.

This solution enables an enterprise to boost the productivity of its field service organization by allowing its mobile field service technicians to communicate with Infor ERP LN Service module using smartphones, notebook computers, or other mobile devices from the location of service delivery. By mobilizing its field service business processes, this solution assists in improving customer service by making information available to field personnel on the move.

Using Xoriant Mobile Field Service solution, one large retailer has been able to streamline the service delivery in real time, avoid duplicate data entry, and reduce errors by seamless integration of the handhelds carried by customer service representatives and delivery professionals with the Infor ERP LN system.

“Using the Xoriant Mobile Field Service Solution, service technicians have the ability to perform their job more accurately with real time access to work orders, which thereby significantly improve the response time,” says Girish Gaitonde, CEO, Xoriant Corporation.

For more details on Xoriant’s Mobile Field Service Solution for Infor ERP LN, please visit http://www.xoriant.com/images/collaterals/Xoriant-Infor-LN-Mobile-Field-Service-Solution-Data-Sheet.pdf.


comments powered by Disqus

RATE THIS CONTENT (5 Being the Best)

Current rating: 0 (0 ratings)



Must See


EKN Research: How Mobile is Driving Personalized Context and Engagement

Retailers and hospitality enterprises are well aware that mobile technologies must be driving consistently high standards of in-store or in-location customer engagement. These are key imperatives for customer relevance, financial gains, loyalty and brand advocacy. However, more often than not, such standards break-down in stores due to a wide variety of reasons. Download this benchmark report to understand how mobile is driving a more personalized engagement and key business pains, performance and capabilities related to in-store customer engagement.