Zenprise Supports iPhone In The Enterprise

By PRESS RELEASE — November 18, 2008

Fremont, CA -- Zenprise, Inc. introduced Zenprise MobileManager version 4.1, software that automatically troubleshoots end user issues across enterprise iPhone and BlackBerry environments. Unlike traditional monitoring solutions, Zenprise identifies the root cause of user issues and provides detailed resolution instructions to fix these problems.

In addition to monitoring the iPhone and BlackBerry devices, Zenprise is the only solution that also checks wireless network availability, Active Directory health, Microsoft Exchange server health, BlackBerry Enterprise Server and SRP availability, carrier availability, and WAN/LAN network performance. 

Enterprise mobile environments are becoming more complex with the addition of each new mobile smartphone supported. IT often spends time and money learning how to manage and troubleshoot diverse mobile platforms. Zenprise MobileManager reduces the complexity and cost of supporting these heterogeneous mobile environments by automating typical support tasks.

The software leverages ZenPro automation, technology that automates common support activities. Frequently performed support tasks are diagrammed and mapped into detailed troubleshooting process workflows. ZenPro then automates these workflows and selectively runs over 5,000 diagnostic tests and generates over 6,500 resolutions to problems detected across the mobile service. ZenPro is like having 100 of the smartest mobile experts in a box. 

"Automation can reduce the complexity and cost of supporting multiple devices across the corporate environment," said Jasmine Noel of Ptak, Noel & Associates.

"Flexibility, agility, and cost effectiveness are top of mind for today's IT department," said Zenprise CEO Jayaram Bhat.  "Our BlackBerry and iPhone support allows IT administrators to provide choice to their end users, without compromising service levels or increasing IT support costs." 

"In a complicated mobile device environment, simplicity is key," said Matthew Morse, Senior Administrator, IT Architect, Varian Information Technology for Varian Medical Systems.  "When troubleshooting mobile user problems, system administrators need to know what's going on across other systems and servers. Zenprise's web-based dashboards make it easy for our help desk personnel to proactively identify mobile service issues.  The dashboards allow our staff to deliver higher service levels to our mobile users."

MobileManager version 4.1 includes several new features
Introduction of three new modules to help manage the mobile service, plan for mobile capacity, and suggest best practices:

  • Service Manager automatically monitors and troubleshoots BlackBerry and iPhone performance and availability problems. Each problem detected is accompanied by step-by-step remediation instructions for the IT administrator.
  • Capacity Manager delivers over 50 performance reports critical for infrastructure planning.  Its reports profile the historical and real time performance of servers, enterprise LAN/WAN networks, carrier networks, applications (e.g., BES, Exchange, Domain Controller, DNS, etc.), and user traffic.
  • Best Practice Manager continually analyzes the configurations of the mobile infrastructure and provides vendor best practice suggestions.  Suggested changes proactively improve performance, availability, and security of the mobile infrastructure.
  • Web-based dashboards empower Help Desk employees to quickly identify and resolve end user mobile issues.
  • Self help portal allows end users to diagnose and resolve their own problems

Zenprise 4.1 Pricing and Availability
Pricing begins at $35 per user for 1,000 users. Zenprise 4.1 will be available in December 2008.

About Zenprise
A 2007 Gartner Cool Vendor, Zenprise automates mobile management. The software automatically troubleshoots end user issues across BlackBerry and iPhone environments. Unlike pure monitoring solutions, Zenprise identifies the root cause of end user issues and provides detailed resolution steps to fix these problems. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud.


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