HEADLINES

Mobile Can Make or Break Service

1/12/2015
Marketing fills the sales funnel, sales closes the deal, yet it's the overall impression of the enterprise generated by the quality of customer service that is a differentiator—particularly mobile customer service.

Ford Working on Smart Mobility Plan

1/8/2015
The automotive giant is innovating to take the company to next level in connectivity, mobility, autonomous vehicles, the customer experience and big data.
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5 Steps to a Bulletproof BYOD Strategy

BYOD is nearly a standard—with 90% of organizations predicted to support some aspect of BYO by 2017, but have most organizations really taken all the steps needed to protect and manage the environment?