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Aberdeen Report: Achieving Results With Rugged Devices

6/23/2008
In Aberdeen's May 2008 benchmark report, Complex Service Work: Scheduling Technicians, Crews, and Physical Resources, it was found that 47% of leading service organizations use rugged computing devices in the field.
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EKN Research: How Mobile is Driving Personalized Context and Engagement

Retailers and hospitality enterprises are well aware that mobile technologies must be driving consistently high standards of in-store or in-location customer engagement. These are key imperatives for customer relevance, financial gains, loyalty and brand advocacy. However, more often than not, such standards break-down in stores due to a wide variety of reasons. Download this benchmark report to understand how mobile is driving a more personalized engagement and key business pains, performance and capabilities related to in-store customer engagement.